Sr. Service Agent (DOT) [Full-Time / Tu-Sa / 8:30AM - 5:30PM] (WY, JACKSON HOLE)

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POST DATE 8/14/2016
END DATE 11/26/2016

FedEx Express Jackson Hole, WY

Company
FedEx Express
Job Classification
Full Time
Company Ref #
CUS-16-00153
AJE Ref #
575878608
Location
Jackson Hole, WY
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

APPLY
To provide accurate information and assistance to customers, which includes responding to inquiries, problem resolution and selling of company services. To perform administrative support functions necessary for efficient station operations.

Duties:

Assists customers by answering questions, resolving problems via telephone inquiry or over the counter; responds to customer inquires on basic features of service and takes information for pick-ups. Communicates service features including active promotion and selling services to customers.

Traces packages and informs customer and customer service department of disposition; calls all customers with "hold at location" packages.

Types or otherwise prepares various reports. Operates necessary office machines in performance of duties. Maintains supply and inventory of customer materials.

Maintains and audits airbills, records and files; prepares vendor bills for management authorization.

Performs monetary transactions involving cash, credit cards and checks.

Assists manager in providing training information to location personnel as necessary; acts as dispatcher and/or courier as required.

Enters data into computer terminal by keying alphabetic and numeric info; datacomms pertinent information such as mis-sorts and overgoods to the regional office and hq as appropriate. Operates COSMOS, KIAC, timekeeping, BAGIS and revenue systems including input (i.e., airbill data, time cards, package traces) and generates reports.

Prepares manifests for international flights which include assembling manifests and all necessary paperwork for customs purposes. (These duties may be required in locations where import/export freight is being processed through customs.)

Prepares necessary documentation for movement of goods in-bond, transit air cargo manifest, etc. (These duties may be required in locations where import/export freight is being processed through customs.)

Enters air waybills into COSMOS/KIAC computer system, which includes all information supplied on air way bill charges, etc. (These duties may be required in locations where import/export freight is being processed through customs.)

Checks all paperwork before releasing freight to trucking companies. Checks for customs clearance paperwork, delivery order pick-up from broker and any other pertinent documents necessary to pick up shipment. (These duties may be required in locations where import/export freight is being processed through customs.)

Transports customs paperwork to and from customs facilities throughout all shifts. (These duties may be required in locations where import/export freight is being processed through customs.)

Additional Benefits

Tuition Reimbursement