Sr Specialist, IT Administration
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POST DATE 9/12/2016
END DATE 10/18/2016
JOB DESCRIPTIONAs America's Un-carrier, T-Mobile US, Inc. (NYSE:
TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 58 million wireless subscribers and provides products and services through 70,000 points of distribution.The Specialist 3, IT Administration acts as an agent for the continuous, effective operation of corporate systems in the T-Mobile US Enterprise, ensuring connectivity and providing world class customer service in a prompt and professional manner.
- Networking Systems:
TCP/IP, 10/100-base-t, Hubs/Switches, Routers, CSU/DSU'sOperation Systems:
Windows 2000 and AboveCore Applications:
MS Office Suite, MS Project, Reflections, RemedyCitrix, Peoplesoft, Visio, Internet Explorer, Microsoft OutlookCore Hardware:
Servers/Desktops/Laptops, Printers/Plotters, Retail cash drawers, barcode scanning readersTelephony:
PBX skills to include Add/Moves/Changes within the PBX. Understanding of Voicemail System and knowledge of basic PBX commandsKnowledge of Voice Circuit trunkingUnderstanding of CTI applicationsTraditional ISA/PCI architecture Intel Based MachinesWindows Domains and Active DirectoriesPC BIOS and architectureNetwork interface card installation and configurationPC storage subsystemsHard drives, floppy drives, CD ROM'sExternal tape drives, USB storage devicesPC media technology installation and configurationPrinter and print server installation, configuration and maintenanceAbility to take and understand direction from remote support personnelMust be able to work nonstandard hours, nights, weekends and/or holidays.3 - 5 Years Hardware/software technology support Experience. Supporting 500+ Clients2 Years experience with LAN\WAN hardware (Cisco CCNA or equivalent)Enterprise Core CompetenciesRequires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.Essential FunctionsPerform and apply methods for improving current processes and relationshipsHardware and Software Management:
Duties as they pertain to Server and Desktop Client with relation to hardware components including on-line and spare parts inventory control, installation and configuration, management and troubleshooting, new technology research and testing, system health monitoring, performance analysis, pre-failure alerting, disaster recovery planning and exercise, software upgrade maintenance, pre-purchase evaluation, rack space management, design, and warranty repair coordination.File System Control:
Duties as they pertain to of server file system assets include security and usage auditing, growth analysis, upgrade requirement projections, disk quota management, volume integrity verification, Hierarchical Storage Management, and user education.System Resource Management:
Duties as they pertain to the server operating systems and supporting software include installation and configuration, management and troubleshooting, new technology research and testing, system health monitoring, performance analysis, pre-failure alerting, disaster recovery planning and exercise.Predefined Maintenance:
Duties include domain and email user account management, routine system & process monitoring, trouble ticket resolution or escalation, backup tape rotation, outage status tracking, technical library management, and shared software update management.Direct Tier III liaison with other IT/Operations teamsSystem Client Familiarity:
Duties include acquiring and maintaining usage and troubleshooting skills for client software used to interact with your focus system(s). Requires a level of skill sufficient to assist Help Desk in troubleshooting by clearly defining problem setting.Print Services:
Duties include management of all Windows NT print servers and associated print queues.Training:
Assisting of training tasks and collection of training materials, scheduling, preparation of training environment, and publishing of training materials.We Take Equal Opportunity Seriously - By Choice T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law. .