Sr. Support Analyst 8/23/2016

Cynet Systems Cambridge, MA

Company
Cynet Systems
Job Classification
Full Time
Company Ref #
28926614
AJE Ref #
575963402
Location
Cambridge, MA
Job Type
Regular

JOB DESCRIPTION

APPLY
JOB TITLE: SR. SUPPORT ANALYST - DIRECT HIRE / FULLTIME / PERM

JOB LOCATION: CAMBRIDGE, MA

JOB TYPE: FULL TIME / PERM / DIRECT HIRE + BENEFITS

"US CITIZENS AND THOSE AUTHORIZED TO WORK IN THE US ARE ENCOURAGED TO APPLY. WE ARE UNABLE TO SPONSOR H1B CANDIDATES AT THIS TIME."

JOB DESCRIPTION:

Providing application L2 and L2 support in Pharma Research area

* Should be well conversant on products for Research environment including GXP and other regulatory compliances
* Have work experience on Nugenesis products.
* Good understanding on the Chemistry suite of R&D application
* Playing L2 roles as a senior support analyst for R&D applications (COTS and non-COTS)
* Typical L2 Support activities include installations, License renewal, troubleshooting application issues, account management for chemistry suite of applications
* Playing L3 roles as a senior support analyst for R&D applications (COTS and non-COTS)
* Experience in L3 activities for Nugenesis not limited to involving instrument addition, requirement gathering and creating projects, vendor coordination, migration, coordinating, attending CAB meetings etc.
* Working knowledge in Pharmaceutical industry supporting R&D environment is mandatory
* Supporting regulated, validated environment
* Configuring packaged applications to meet the business needs specified in requirements
* Interacting with customer and resolving their issues
* Coordinating with COTS vendors in incident resolution for COTS applications.
* Experience in Change Management activities and related documentations
* Handling events, deviations, Change controls and CAPAs.
* Preferential Technical skills
* Relative technical exposure in any of the following : SQL, PL/SQL, report generation tools