Sr Trainer, Sales
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POST DATE 9/12/2016
END DATE 10/18/2016
JOB DESCRIPTIONAs America's Un-carrier, T-Mobile US, Inc. (NYSE:
TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 58 million wireless subscribers and provides products and services through 70,000 points of distribution.Provides education/training in customer service and sales, knowledge of products, features, services, policies and procedures. Conducts training on techniques of selling the organization's products and/or services. Conducts sales training needs assessments, and analyzes employee training needs to determine requirements for new program development. Monitors and evaluates sales training programs, assesses results and implements enhancements as needed to ensure effectiveness of programs. Training delivery/facilitation & coaching experience Working knowledge of Microsoft applications including Word, Excel and PowerPoint Able to manage group or individual conflict Knowledge of adult learning principles Ability to facilitate learning to a diverse audience with a variety of leadership and learning styles Strong communication, organizational, motivational, and time management skills Able to read, analyze and discuss possible action plans based on business performance metricsEducation Bachelors Degree preferred Position typically requires four to five years experience or equivalent educationRequires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.Essential Functions Provides appropriate On-The Job Training to frontline learners at all levels. Training Reinforcement and Sustainment:
Ongoing calibration and alignment of training initiatives to business priorities. Ensure continued development of skills and competency, keeping spirit of initiatives fresh and relevant with all team members Communication:
Initiate communication ensuring internal partners are well equipped to provide the appropriate tools and resources to support the frontline. Provide field level feedback and personal observations to internal teams to support on-going quality improvement. Ensure frontline is aware of training initiatives and has a clear understanding of how to execute. Provide regular individual contribution updates as requested Training:
Prepare for and facilitate training. Able to employ traditional Instructor Led Training (ILT), Virtual Instructor led Training (VILT) and On The Job Training (OTJ) to a diverse audience in both size of group and experience. Able to co-facilitate with field leaders and prepare them to cascade training as required. Implement training by accounting for all logistics and preparation expectations. Promote an open and supportive learning environment that fosters knowledge transfer, competency, and practical application of desired skill or behavioral change. Strategic Planning:
Work collaboratively to operationalize learning initiatives. Utilize existing content development process to create tools and new learning solutions. Maintain a personal planning calendar that is in partnership with field and training team expectations Project Support:
- Represent the frontline training content as requested by internal project teams.We Take Equal Opportunity Seriously - By Choice T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law. .