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Star Service Agent

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POST DATE 9/10/2016
END DATE 10/10/2016

Loews Chicago OHare Hotel Rosemont, IL

Company
Loews Chicago OHare Hotel
Job Classification
Full Time
Company Ref #
hc.268282
AJE Ref #
576135845
Location
Rosemont, IL
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

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The Loews Chicago OHare Hotel is seeking Star Service Agent to join our team. Loews Chicago O'Hare Hotel is a 4 Diamond, luxury, 556 room hotel with 50,000 square feet meeting space. For more information about the Loews Chicago OHare Hotel, please visit http://www.loewshotels.com/chicago-ohare-hotel. Star Service Agent responsibilities include performing the following functions: answering incoming/in-house phone lines, directing calls and/or taking messages, coordinating communication among hotel personnel, assisting guests in completing outside calls, receiving and performing wake-up calls for guests, maintaining records and/or files of all communication and activities. More specifically, responsibilities include: Operate multi-line equipment Answer phones in a polite professional manner Use computer to verify identity/room number of guest being called Directs calls to appropriate extension Record messages/guest requests on appropriate computer screen, forwards messages/requests to respective individuals or departments Provide accurate directions to hotel from major inbound locations Answer questions regarding hotel functions and facilities Transmit messages via computer, two way radio and digital pager Receive, processes wake-up calls, room service orders and guest requests Perform wake-up call functions Transmit messages via computer and facsimile machine Serves as communication hub during Emergency Procedures Monitor timelines of Star Service Delivery Monitor operation of call accounting equipment to ensure proper application of charges and collection of revenues Other duties as assigned