Station Agent

Description:
Station Agents promote and sell air travel with American
Eagle and American Airlines, prepare itineraries,
compute fares, issue refunds, prepare and issues
tickets, check baggage and collect excess baggage
charges in accordance with tariff rules. Agents are
responsible for answering inquiries regarding general
travel information. Agents perform duties in the
departure lounges or at boarding gates when enplaning
and deplaning passengers.
Station Agents also escort passengers from the terminal
to and from aircraft ensuring a safe path at all times.
Additionally, Station Agents complete all necessary
arrangements for accommodating passengers with
reservations, stand-bys, luggage, cabin availability and
in-flight supplies. Agents will determine flight
close-out times and prepare, complete and check various
flight forms for accuracy.
Station Agents perform the loading and unloading of
cargo on and off aircraft, transport cargo between
terminals and aircraft; physical handling of freight and
company material, clean and service cabin interiors,
including cockpit, lavatories and draining lavatories.
Station Agents also provide guideman functions, use
X-ray equipment and other safety related equipment and
provide de-icing service to the aircraft when needed. At
some locations, Station Agents may be required to drive
a bus with excess of 25 passengers to and from the
terminal.
Requirements:
Candidates must be able to read, write, fluently speak
and understand the English language, and in Caribbean
bases, Spanish is also desirable. Candidates must be
willing and able to work rotating shifts, including
nights, weekends and holidays. Must be able to report to
work on a regular and timely basis.
Minimum Age: 18
Education: High school diploma or equivalent
License: Valid driver's license
Experience: One (1) year of customer service experience
Citizenship: Legal right to work in the United States
Physical Requirements: Must be able to perform all
duties under sometimes stressful conditions beyond the
employee's control while attempting to influence a
favorable impression of American Eagle. May be subject
to engine fumes, vehicle emissions, dust and engine
noise. Must be able to carry, bend, lift, and turn with
bags and parcels weighing up to 75 lbs. Must be able to
climb and descend stairs as well as stand for long
periods of time. Use depth perception and peripheral
vision to meet arriving aircraft by standing to operate
a mobile mechanical jet-bridge with a length of up to
110 ft. and weighing approximately 57,000 lbs. Drive
automobile, trucks, buses, and tugs (standard and
automatic transmission vehicles) in areas congested with
aircraft, moving and stationary vehicles and equipment.
Open and close aircraft cabin doors, without assistance,
by pushing, pulling, reaching, bending and twisting. May
equip airplane cabin with supplies as well as carrying
equipment and supplies weighing up to 50 lbs. on-board
aircraft. Work in confined spaces to hand clean, using
cleaning fluid and materials, the interior of aircraft
including meal trays, lavatories, overhead storage bins
and buffets.
Training: New hires will go through five (5) weeks of
training. Some portions of training will be held away
from home base.
Uniforms: The Company will pay 50% for the employee's
first uniform set and the employee shall pay 50%. The
employee's portion will be payroll deducted. Tattoos,
body piercings or tongue rings may not be visible while
in company issued uniform at any time. Tattoos cannot be
covered with adhesive bandages or by other methods, to
render them not visible. Hand tattoos or tattoos above
the shoulders are not allowed.
Employment Requirements: Federal law requires American
Eagle to determine an applicant's history of Department
of Transporta