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Store Manager - Bonita, CA

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POST DATE 9/9/2016
END DATE 5/16/2017

L'Oreal USA National City, CA

National City, CA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)


Urban Decay Cosmetics is seeking a Store Manager to join our team for our new Freestanding Store at Plaza Bonita, CA.

The Store Manager is responsible for insuring exceptional customer experience while driving sales revenue to exceed budget. This individual must be able to work with a variety of people and is responsible for leading and influencing the team to meet / exceed sales budgets through their leadership, which includes: Training, Motivating and Mentoring. This position is responsible for management of in-store operational and Human Resources responsibilities while complying with company policies and procedures. Provide training and ongoing development for in store team. Serve as a liaison between retail store, Retail Sales Manager and Home Office team. Develop and execute short and long term plans to achieve goals in support of the store s business strategy and is responsible for product and brand image presentation while maintaining a neat and organized store, ensuring a positive / upbeat environment in store, and recruitment, cultivating bench strength for the future of the UD Sales team.


Ability to create an exceptional consumer experience through motivating, training and influencing sales people to deliver exceptional service while selling Urban Decay Cosmetics by sharing knowledge, as well as coaching and teaching about the brand, the products and make-up application technique. This includes but isn t limited to: planning and executing successful events, selling product, building the sale through make-up application, maintaining cleanliness standards, respecting store standards and following policies and procedures. Maintain a positive and happy work environment at all times.

To ensure the business is conducted in the most efficient manner, the Store Manager must do the following:

Institute the URBAN Selling Method and hold team accountable to optimal selling and service standards

Achieve annual sales goals within operating budgets

Manage and oversee Automated E-Time-Keeping so payroll has accurate information to pay staff on time

Review and analyze daily, weekly, Monthly, Quarterly, and Year to Date (YTD) / Annual budget achievement. Tracking performance on the Seasonal Sales Tracker

Monitor store and individual employee sales performance to maintain or increase sales productivity and establish and evaluate a weekly strategies with each individual UD Artist (UDA) to exceed / achieve budget

Maintain adequate selling floor supervision and contribute to the store s daily sales performance

Assigning a MOD (Manager on Duty) for floor Supervision coverage

Recruit, retain and develop a high performing and diverse team with a compliment of both internal and external talent

Partner with Retail Operations team to ensure that all stores adhere to Store Operations and Loss Prevention policies

Partner with Retail Sales Manager to manage Employee Relations issues and ensure compliance with all employment laws and company guidelines

Provide on-going training and development for store team while maintaining company and educational values

Effectively execute visual directives, education selling tools and customer service standards

Maintain continuous communication between retail store team, Area Sales Manage, Field Sales Director and Home Office team

Achieve store s payroll budget goals through effectively staffing

Manage execution of in-store events and product launches

Execute special projects

Regular attendance and timeliness for all scheduled shifts

Management of inventory into Tester processing

Returned and/or Damaged products, processing and Shipping routinely

The Store Manager is to maintain the standard for Urban Decay Cosmetics. Personal grooming should include wearing Urban Decay Cosmetics and from time-to-time branded items, i.e., scarfs and t-shirts. It is important each individual translates the brand through their own individual expression to create the most brand relevant, positive impression for our customers.


The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:

* Excellent make-up application and artistry skills

* Excellent verbal communication skills, strong written communication skills

* Strong ability to know how and when to lead and be a team player

* Solid time management and prioritization skills

* Excellent coaching, mentoring and teaching skills

* 2 years experience in leading, coaching and managing a sell through team

* Passion for people in providing the ultimate customer service

* Passion for people in elevating them to sell

* Passion for product and make-up and the Urban Decay brand

* Strong ability in developing and leading a team

* The employee must occasionally lift and/or move up to 40 pounds

About Urban Decay Cosmetics

Our story opens in the mid- 90s, when pink, red and beige enslaved the prestige beauty market. Flying in the face of this monopoly, Urban Decay unleashed a line of lipsticks and nail enamels inspired by seedier facets of the urban landscape. The vibe since day one* Beauty with an edge .

While we ve grown like crazy since then, we haven t stopped experimenting. We now offer an endless array of high-performance cosmetics, from velvety-soft shadows (including some of the industry s bestselling palettes) and creamy, badass lipsticks to weightless complexion products and high-tech setting sprays to make your makeup last all day.

Urban Decay is the leading, trend-setting cosmetics company that extends employment opportunities to those individuals who are just as passionate about working in the industry as we are. Our company's success and growth allows us to search for highly talented and extremely dedicated individuals who are eager to join our team.

We are part of the L'Or al group. Find out more about our parent company online at:

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.


L'Oreal USA, Inc. manufactures cosmetics for consumer and professional markets. It offers skincare, hair care, hair color, makeup, perfumes, and fragrance products. The company also provides skinceuticals, shampoos, and sun care products.

It offers its products through pharmacies, retail locations, and Internet, as well as through a network of suppliers. L'Oreal USA, Inc. was formerly known as Cosmair, Inc and changed its name to L'Oreal USA, Inc.