Strategic Account Support Manager

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POST DATE 8/27/2016
END DATE 10/26/2016

Tyco Fire and Security Charlotte, NC

Company
Tyco Fire and Security
Job Classification
Full Time
Company Ref #
1616769
AJE Ref #
575995586
Location
Charlotte, NC
Experience
Mid-Career (2 - 15 years)
Job Type
Regular
Education
Bachelors Degree

JOB DESCRIPTION

APPLY
Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 117,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms.

For additional information, please visit www.johnsoncontrols.com or follow us @johnsoncontrols on Twitter.





POSITION SUMMARY:



Working within a complex customer and/or client and strong account management environment, the Strategic Account Support Manager, in collaboration with and under the direction of Sales Management and/or the designated National Account Manager(s) (NAM), is responsible for maintaining strong relationships, delivering superior customer service, developing and expanding existing or target customer(s) and as required, initiating and completing sales of Tyco products and services, while providing support to the designated NAM in his/her sales efforts. Typically works with and supports one to three SAMs/NAMs who manage larger existing Strategic/National Accounts. As required, the incumbent will make contributions to the strategic business plan for assigned customers and with account leadership will implement the strategic and tactical initiatives, vision and goals.



DUTIES AND RESPONSIBILITIES:

* Working within a complex customer/client and strong account management environment, the Strategic Account Support Manager, in collaboration with and under the direction of Sales Management and/or the designated National Account Manager(s) (Nams), is responsible for maintaining strong relationships, delivering consistent superior customer service, developing and expanding existing or target customer(s).

* Personally contacts assigned customers in person and by phone, to establish and maintain a high level of quality and timely service for maximum retention.

* Under the direction of Sales Management and/or the National Account Manager, initiates and completes sales of Tyco products and services while providing support to the designated National Account Manager in his/her sales efforts for the target account(s).

* In collaboration with Sales Management and the designated National Account Manager, develops and implements account penetration plans and activities to achieve targeted sales growth for National Accounts at a rate and profit margin consistent with the strategic business plan. Plan is to include but is not limited to, customer parent-child relationships, current state of account- issues/pain points, current solutions, technologies and products as well as opportunities for new service offerings, and competitor activities.

* Develops and expands existing or target Strategic Customer(s) for assigned accounts and or geographical areas.

* Targets to spend 25% of time prospecting for new accounts.



EDUCATION:

* 4-Year College Degree in Sales/Marketing or other related field preferred.

EXPERIENCE:

* Minimum of three (3) years of sales of electronic security or related equipment or high level sales support within a complex sales and account management environment. Demonstrated strategic and/or tactical business planning.

* Proven ability to interact effectively with executive level and industry/segment professional organizations both internally and externally.

SKILLS:

* Entrepreneurial attitude, leadership ability and ability to be a team player at all levels.

* Ability to comprehend, develop and effectively execute business plans, account portfolio management, and opportunity analyses.

* Ability to read, analyze, and interpret general business documents (terms and conditions, technical procedures, etc.).

* Excellent oral, written and presentation skills, with the ability to present to senior level executives within the customer and TycoIS organizations.

* Strong business acumen and ability to quickly develop a solid understanding of sales to the applicable vertical market customer(s).

OTHER:

* Valid drivers license with a clean driving record


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