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Student Success Coordinator

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POST DATE 9/2/2016
END DATE 12/2/2016

ECPI University Newport News, VA

Newport News, VA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Bachelors Degree



We are currently seeking a Student Success Coordinator with excellent customer service skills who thrives in a fast paced, challenging work environment. This position is responsible for planning, implementing, promoting and administering a comprehensive student success program. The Student Success Coordinator will work closely with University student services departments, faculty, and community groups for the purpose of promoting student success and retention.

Primary Responsibilities

* Trouble-shooting student concerns; problem-solving.

* Facilitate tutoring services for students.

* Communicate regularly to current and withdrawn students on campus related news.

* Maintain accurate records on communications with students and student status changes.

* Confirm Academic Review Board (ARB) scheduling, document minutes, advocate on the student s behalf, and ensure student understanding of and compliance with outcome of ARB.

* Contacting former students and students on LOAs to facilitate their return to school.

* Other duties as assigned.



* Bachelor s degree preferred.

* 2-3 years of related experience- telephone appointment setting, interviewing, problem-solving and follow up.

* Any equivalent combination of education, experience, and/or training


* Must be self-motivated, goal oriented and have a sense of urgency.

* Well-developed oral, written and telephone communication skills.

* Excellent organizational and analytical skills.

* Ability to work effectively under significant timeline pressure.

* Ability to work independently and with a team as well as with various constituents.

* Ability to multi-task in a fast paced work environment.

* Ability to create and maintain relationships and trust.

* Desire to help others achieve their goals.

* Excellent customer service skills; to include the ability to effectively follow up and follow through.

* Familiarity with student success and retention strategies preferred.

* Excellent computer skills and professional experience with the following applications:

* Microsoft Word, Excel, Outlook, and PowerPoint

* Any database management software including customer relationship managers, reservation systems, financial tracking systems, etc.

What does ECPI University have to offer*

* A focus on students and academic excellence

* Professional work environment

* Talented and committed co-workers

* An opportunity to make a difference while expanding your knowledge, skills and professional network

* Competitive compensation & benefits plan

ECPI University is proud to be an Equal Opportunity Employer.