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Supervisor - Eligibility

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POST DATE 8/25/2016
END DATE 11/9/2016

Firstsource Pensacola, FL

Company
Firstsource
Job Classification
Full Time
Company Ref #
3379
AJE Ref #
575977724
Location
Pensacola, FL
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
Bachelors Degree

JOB DESCRIPTION

APPLY
SUPERVISOR - ELIGIBILITY



JOB DESCRIPTION

GENERAL SUMMARY:

SUPERVISOR FOR NORTHWEST FLORIDA PANHANDLE WEEKLY TRAVEL REQUIRED PENSACOLA TO TALLAHASSEE


The Eligibility Supervisor is responsible to assist the Department Manager in overseeing the employees who are either on-site in a hospital or within an office. This individual will assist the Department Manager with other duties such as evaluating the progress of the staff, maintaining employee records, quality assurance, etc.
Foundation Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities:

* Lead, supervise and develop departmental teams

* Oversee and direct the daily activities of the staff

* Coordinate account inventories and report daily/weekly to the Department Manager

* Prepare and conduct staff training

* Maintain time and attendance records for staff

* Problem solve operational issue

* Conduct performance reviews

* Assist with hiring

* Delegation and inspection of workflows

Additional Duties and Responsibilities:

* Coordinate and/or assume responsibilities for employees during absenteeism, heavy workloads, etc.

* Coordinate overtime with the Department Manager to accommodate workloads

* Meet goals and objectives as assigned by management

* Report and document employee disciplinary problems to the Department Manager

* Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct

* Maintain awareness of and actively participate in the Corporate Compliance Program

* Assist with other projects as assigned by management



JOB REQUIREMENTS

* Educational/Vocational/Previous Experience Recommendations:

* Bachelor s degree or equivalent experience is required

* Eligibility Supervisor experience is helpful

* Experience with Medicaid processes is required

* Ability to effectively work and communicate with coworkers, staff and clients

* Ability to present oneself in a professional and courteous manner at all times

* Working knowledge of Personal Computers

* Demonstrate initiative and creativity in fulfilling job responsibilities

* Excellent written and verbal communication skills

* Ability to prioritize multiple tasks in a busy work environment

* Must demonstrate strong leadership abilities

Working Conditions:

* Call center environment, or Hospital

* Working extended hours may be required as needed

* Travel may be necessary

Firstsource is an equal opportunity employer and gives consideration for employment
to qualified applicants without regard to race, color, religion, sex, national origin,
disability or protected veteran status. If you'd like more information about your EEO
rights as an applicant under the law, please go through the URL

http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf