Supervisor Patient Financial Services - Ambulatory Services - Central Registration Team

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POST DATE 9/13/2016
END DATE 11/29/2016

UT Soutwestern University Medical Center Dallas, TX

Dallas, TX
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Bachelors Degree


Full/Part Time/PRN: Full-Time
Regular/Temporary: Regular


This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information


Salary Negotiable

Bachelor's degree in related field and/or three (3) years supervisory experience in financial coordination, insurance and billing experience in healthcare environment.

1.Monitors and tracks key performance metrics for Patient Financial Coordinators. Ensures that Patient Financial Coordinators achieve minimum performance metrics. Conducts performance evaluations for Patient Financial Coordinators. Oversees Patient Financial Coordinator staff development and addresses employee satisfaction data as appropriate.
2.Works with Recruitment and Employee Relations regarding hiring and disciplinary issues. Coordinates Patient Financial Coordinator schedules to ensure staff members are available to assist patients with financial aspects of services rendered.
3.Monitors work flow and implements changes as necessary to maintain efficient patient financial coordinator processes.
4.Ensures proper training for Patient Financial Coordinators. Supervises Patient Financial Coordinators ensuring appropriate guidelines are followed.
5.Function as a liaison to clinics, Patient Assistance Office, medical directors, revenue cycle managers, Information Resources, MSRDP, Patient Financial Services, Risk Management, and other departments as needed to ensure high efficiency of operations.
6.Attends meetings and trainings, participates in committees and work groups to assist with quality and work performance issues.
7.Provides patient education regarding financial approval process for services rendered.
8.Meets with patients and their families to discuss potential out-of-pocket expenses related to services rendered and assists in location of resources or assistance programs for which uninsured or under insured patients may be eligible. Set up payment plans for current balances and future anticipated balances.
9.Coordinates communication of pre-certification and approval process with department clinics and University hospitals, patients and families in order to coordinate comprehensive patient account services. Advises department billing staff regarding insurance benefit and financial clearance status of patients.

**Other Duties: Performs other duties as assigned.

To the extent provided by applicable law, no person shall be excluded from participation in, denied the benefits of, or be subject to discrimination under any program or activity sponsored or conducted by The University of Texas System or any of its component institutions, on the basis of race, color, national origin, religion, sex, sexual orientation, age, veteran status, or disability..