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Supv, Technical Operations

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POST DATE 9/2/2016
END DATE 10/23/2016

Time Warner Cable Brooklyn, NY

Brooklyn, NY
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Bachelors Degree


Position Type: Full Time

Charter Communications currently seeks Technical Operations Supervisors in Brooklyn, NY.

Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Essential Job Functions:
Conducts weekly meetings with department staff.
Monitors and shares weekly productivity numbers with Foremen and reports to manager.
Maintains CPE inventory database
Weekly reports to the manager of the number and types of jobs inspected and the percentage of discrepancies as well as trends within the department.
Maintains employee work history and Kronos time keeping records.
Assist in developing and managing the annual quality department plans and associated forecasts and budgets.
Manages Quality control reports and database to track departmental performance
Responsible for presenting the results of customer surveys and all field related issues to Foremen and technical l staff
Work to develop and improve existing processes that can enable the department to provide a higher quality of service
Act as a point of escalation for damage claims, access issues and customer complaints that involve field personnel
Position will be based out of Northern Manhattan facility and may require travel to Bergen and Staten Island.
Maintain established Area qualitative and quantitative standards.
Effective interaction with both external and internal customers
Meet all operational and budgetary objectives. Maintain monthly and annual performance evaluations/reviews database.

Job Requirements/Qualifications:
Bachelor's Degree in a related field is desirable; a minimum of 3 years of experience; or equivalent combination of education and experience. Minimum of three (3) years CATV experience required supervisory experience a plus, or equivalent trainer s experience.
Experienced with CSG billing system and in PC applications (Excel, Word, PowerPoint etc.).
Must be detailed oriented and capable of completing multiple projects and assignments under strict time constraints.
Must be able to research, report and communicate results in a clear and consistent manner.
Experience with RF, CATV and Digital technologies
Good project management and time management skills are required
Must have excellent customer service skills
Must have strong attention to detail
Availability out of regular business hours as needed
Must be detailed oriented and capable of completing multiple projects and assignments under strict time constraints.
.Driving is a requirement for this position. Must possess and maintain a valid Driver s License and safe driving record.

Legal or Financial Responsibilities:
Requires adherence to Time Warner Standards of Business Conduct. Position must assist in maintaining the confidentiality of customer and business data at all times.

More on TWC: Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.

Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status.

FCC Unit: 8341

Controlling Establishment ID: 00463 - Brooklyn Paidge Ave

Job Code: TWCTSV260 Supervisor, Install & Service Exempt