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System Manager

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POST DATE 9/16/2016
END DATE 10/22/2016

Resources For Human Development, Inc. Philadelphia, PA

Philadelphia, PA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #


Description/Job Summary

CO-STAR (Creating Opportunities Supporting Tenacious Adults in Recovery) Residential Systems is a multi-faceted residential and family supportive services program for individuals with behavioral health challenges. CO-STAR's person-centered programming includes
life skills, social skills, and community integration in the least restrictive setting. Short-term and long-term care are combined in a therapeutic and caring environment to provide individuals with the skills that they need to lead productive lives in the
The Systems Manager is responsible for providing clinical oversight to clinical Managers. The Systems Manager Position is a full time salaried position, with essential duties including establishing, coordinating, enhancing, and maintaining on-going clinical
and programmatic services and supports to subordinates and individuals diagnosed with mental, behavioral and intellectual health challenges. The Systems Manager will conduct program operations in an ethical and professional manner. The Systems Manager supervises
Clinical Managers, Program Leads and Direct Support Professionals.
Essential duties include but are not limited to the following:

Works with Program Director to develop new strategies to ensure needs and best practices are incorporated into the program design.

Supports Clinical Mangers and residential staff working in homes within the COSTAR system, and looks for ways to standardize clinical practices and ensure exemplary reliability when appropriate.

Provides training and ongoing support to clinical and program staff related to clinical best practices and engage in incidental teaching with Clinical Managers, DSPs and those residing within the homes.

Resolves workers problems and or reports matters to Director.
Oversees the provision of specialized services such as DBT, behavioral consultation, psychiatric consultations, nutritionist, medication management, and other program and community based services.

Complete monthly charting and medication audits.
Respond to 24 hour on-call duty; including reporting to homes as off duty emergencies arise.

Provide and document monthly values-based supervision to Clinical Managers.
Implement projects to promote employee, individual, family, and community inclusion.

Implement and improve upon overall residential operational practices and procedures within the COSTAR system in collaboration with the Program Director.

Confer with Program Director, Clinical Managers and RHD personnel to institute Policies and Regulations.

Manage the collection of outcome data established within the system and assist Program Director with analyzing program data and services related to program outcomes.

Provide and maintain on-going support to ensure that community based services are delivered in accordance with all RHD and funder regulations, procedures, protocols, values, and objectives.

Oversee, train, and assign tasks to Clinical Managers and inspect completed work.

Conduct team meetings with Clinical Managers and others (including inpatient, outpatient, case managers, Peer, and daytime activity supports) to establish and maintain recovery oriented and person-centered continuity of care.

Maintains on-going communication
Allow for and promote creativity and empowerment of Individuals.
Provide clear description and awareness of employees and Individuals hopes, dreams, goals, and challenges.

Initiate mechanisms to enhance knowledge and skills of all employees and program participants.

Identify and assist with the establishment of community resources.
Performs all duties within the constraints of the program s budgets; including keeping accurate records of expenditures and reconciling monthly credit card and other expenditures.

Assists with the monitoring and maintenance of all Clinical documentation.
Assists Director in maintaining and monitoring census, as well as with the assessment, admission, discharge, and appeal Processes.

Assists Program Director with monitoring, reviewing, and reporting critical incidents.

Understands RHD s values and Policy and Procedures to assure that they are upheld.

Qualifying Candidates must possess the following: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill,
and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ethical and professional treatment standards
Knowledge of working within Policy and Procedures and a Fee-for-service realm.

Excellent written and oral Communication skills
Ability to manage multiple tasks or projects with excellent interpersonal skills

3 years supervisory experience in a residential setting
Demonstrates good problem solving and conflict resolution skills
Minimum Master s Degree in Human services or other related field required; MSW preferred

Computer literate
Complete ongoing and mandatory training
Possess and maintains a valid driver's license
Ability to carry out duties without direct supervision
Knowledge of a based program

Education and/or Experience

Master s Degree in a Human Services or Public Health field
Three years related experience.
Valid Driver s License a Must

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to drive, stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or pounds and occasionally lift and/or move
at least up to 25 pounds.

Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic
information, and veteran or disability status.