Technical Support Application Specialist 8/31/2016

Motorola Westminster, CO

Company
Motorola
Job Classification
Full Time
Company Ref #
116196
AJE Ref #
576033294
Location
Westminster, CO
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
High School Diploma or GED

JOB DESCRIPTION

APPLY
Responsibilities
The Support team is comprised of a group of people supporting Motorola Solutions software and services to the public safety market. The Smart Public Safety Solutions Support System Technologist is a front-line customer facing position that supports and configures the hardware and software used in customer implementations.

Specific Skills

* High School Diploma

- Associates Degree is preferred

* 1+ years experience working in customer support or tech support environment

* Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract

* Microsoft Windows Server and Desktop Operating Systems (Active Directory)

* Microsoft SQL Server

* Web servers

* Virtualization Software

* Network Load Balancing and Clustering

* Network Services (DNS, IP, HOSTS, Routing)

* Hardware Blades and SAN's

* Experience in the Information Technology field

* Excellent verbal and written communication skills

* Basic understanding of technical support centers

* Ability to work individually and within a team

* Ability and willingness to build upon existing skill sets

* Install, configure, and support Motorola Solutions software

* Install and configure required 3rd party software packages

* Answer customer questions on application usage and administration

* Create and update technical documentation

* Log information into internal case tracking systems Live Phone support for our public safety customers

* Validate, troubleshoot, and characterize reported application issues

Experience Required
1 - 3

Basic Qualifications
- High School Diploma or Associates Degree preferred - 1+ years experience in customer support or tech support environment. - Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract.