Systems Analyst III

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POST DATE 8/16/2016
END DATE 10/12/2016

Cox Corporate Services, Inc. Atlanta, GA

Atlanta, GA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Bachelors Degree


Description Ensure network and telecommunications systems used at all CMG locations meet or exceed the functional needs of the business. This individual understands general voice and data networking and call center technology workflows very well, working closely with support partners and vendors to drive the effective execution of voice and data networking strategies through the innovative use of technology solutions.


* Work as part of a customer support team that manages network and telecom inventory and costs

* Work with project teams including customers, internal staff and partners to meet project timelines and objectives

* Prepare draft communications for network and telephony projects and/or operational concerns related to network and telephony systems

* Communicate with customers to request /gather information, and report on progress

* Collaborate with call center business leadership to understand business and functional requirements determine best approach for their needs

* Analyze customer voice and data services, including local / long distance/ circuits, etc. in order to identify redundancies and cost savings opportunities

* Work with vendors to gather information; open disputes; coordinate changes

* Investigate service options, determine, document, and recommend available options to optimize each location

* Recommend improvements to enhance technical capabilities of the network and telephony systems and reduce operating costs

* Provide and execute test plans when needed with call center support staff

* Monitor tasks on a regular basis to ensure timely activity /deliverables

* Work with team members to meet and/or exceed customer expectations

* Escalation contact for CMG sites for concerns pertaining to voice and data networks

* Open critical tickets when warranted

* Monitor medium, high and critical priority incidents using ServiceNow to help ensure issues are resolved according to established SLA s

* Work with any site requiring auto attendant updates; including voicing temporary recordings as needed for the call center systems

* Coordinate resources from CMG sites, corporate, and 3rd party vendors for completion of required tasks

* Collaborate with change requester and CMG sites for change request approvals


* Bachelor's degree or equivalent experience in network administration preferred


* Minimum of 8 years of experience with voice and data networking, call center systems, telephony systems

* Experience with newspaper circulation call center systems a plus

Organization:Cox Media Group
Primary Location:US-GA-Atlanta-223 Perimeter Center Pkwy NE

Employee Status:Regular
Job Level:Individual Contributor
Shift:Day Job-
Travel:Yes, 5 % of the Time

Unposting Date:Ongoing


Cox Enterprises is a leading communications, media and automotive services company. With revenues of $18 billion and approximately 60,000 employees, the company's major operating subsidiaries include Cox Communications (cable television distribution, high-speed Internet access, telephone, home security and automation, commercial telecommunications and advertising solutions); Cox Automotive (automotive-related auctions, financial services, media and software solutions); and Cox Media Group (television and radio stations, digital media, newspapers and advertising sales rep firms).

The company's major national brands include Autotrader, Kelley Blue Book and Manheim. Through Cox Automotive, the company's international operations stretch across Asia, Australia, Europe and Latin America. To learn more about Cox's commitment to people, sustainability and our communities, please visit

Company Size:
5,001-10,000 Employees
Social Media:
6305 Peachtree Dunwoody Rd
Atlanta, GA 30328

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