August 27, 2016

Systems Engineer (Voice)

Group Health Cooperative - Tukwila, WA

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  • Company
    Group Health Cooperative Group Health Cooperative
  • Location
    Tukwila, WA
  • Job Type
  • Job Classification
    Full Time
  • Experience
    Mid-Career (2 - 15 years)
  • Education
    Associates Degree
  • Company Ref #
  • AJE Ref #

Job Description

At Group Health, our mission is to enrich peoples lives by improving health. As a Group Health employee, your role is to deliver on that mission every day by living our valuesCustomer Focus, Accountability, Innovation, Excellence, and Integrity.

You take initiative, set goals, and solve problems while collaborating with friends and colleagues. Together we make a meaningful impact on our community.

In return, Group Health is committed to providing you competitive pay, excellent benefits, and an opportunity to make a difference each day as we strive to reach our vision to be the preferred health care partner by excelling in quality, service, and affordability.

We support a strong work-life balance, and value people who get along well with others. Are you excited by a chance to work to improve peoples health in the Puget Sound region? We are. In addition you would have a manager who has a strong technical background, and wants somebody with fresh ideas to help him take our enterprise level company to the next level by collaborating on strategy. At the same time hes also willing to mentor the right person for this role. We support collaboration, creativity, and a drive for continuous improvement.

This person will be involved in research, design, implement and support a complex IT Telecommunications Call Center environment. They should be a technical expert in IT systems specializing in one or more specific technology area (Aspect, Avaya, NICE, Promitor ) in a wide variety of technologies (i.e., software and/or hardware). Maintain a high degree of awareness about emerging technologies and advise IT management. Provide expert advice and engineer repeatable processes relating to deployment, support and maintenance of all areas of expertise. This could include some project management of internal projects.


* Associate's Degree

* Minimum 7 years of IT experience

* Minimum 5 Years of experience supporting complex environments as well as multiple infrastructure systems or operating systems.


* Bachelor's Degree

* Knowledge of enterprise environments and ability to engineer solutions to include but not limited to: Operating Systems, Desktop Operating Systems, Virtualization, Directory Services, E-mail, Disaster Recovery, Security, Antivirus, Storage Management, Print Management, Hardware Management, Mobile Device Management, Application Deployment, PKI, and DNS Ability to understand complex systems and IT protocols.

* Ability to constantly adapt, learn and support new technologies.

Group Health is an Equal Opportunity Employer committed to a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, marital status, age, sexual orientation, gender identity or expression, or any other legally protected status.
Schedule: Full-time
J2W code: 1T