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Systems Monitoring Specialist

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POST DATE 8/10/2016
END DATE 11/15/2016

Express Scripts Saint Louis, MO

Saint Louis, MO
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
Bachelors Degree


Schedule: Full-time

Job ID: REQ20003747


This position provides IT infrastructure services and support to internal and external customers. This position will provide solutions to a variety of technical problems of moderate scope and complexity. This position will be taking calls and assist in troubleshooting to resolution of these calls to end the impact of the individuals calling in. This position works under general supervision and follows established procedures to perform work with a high degree of accuracy and efficiency. The Event Manager maintains accurate information about services delivered and work tasks performed. Individuals will also assist with the development of new procedures and processes in accordance with confidentiality, security, regulatory compliance and policy requirements.


Solid analytical skills and ability to solve problems

Organized and able to multi-task


Excellent communication skills

Collaborative and team-oriented

Customer service oriented

Adaptive and flexible

Manage and maintain reports on all IT groups

Gathers data from Service Now

Uses Business Analytics, Sequel Reporting to create and display information

Utilize Tableau or BA to show case reports

Analysis of Change Requests to identify gaps

Identification of recurring issues from Incident Reports

Creation of reports for playbook status


* Basic experience in multi-platform distributed environment preferable

* Basic operator level UNIX command knowledge

* Basic level of Mainframe Batch operations

Experience with one or more of the following Network, System or Application management tools:

BMC suite of tools. BEM, Patrol, Portal, Mainview

Wily Introscope



Service Now



Minimum 0-2 years direct experience preferred

Bachelor s degree in Computer Science, Information Technology or a related discipline preferred.

Strong interpersonal, written, and verbal communication skills preferred

Ability to work 24x7

Ability to travel

Express Scripts is an EOE
Express Scripts is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class. None of the questions in this application are intended to elicit information regarding any protected characteristics, nor imply any limitation, illegal preferences or discrimination based upon non-job-related information or protected characteristics.Applicants must be able to pass a drug test and background investigation and, depending on position requirements, a Department of Defense background investigation. AA/EOE.


One of the largest pharmacy benefits management (PBM) companies in North America, Express Scripts administers the prescription drug benefits of millions of health plan members in the US and Canada. Express Scripts processes claims for about 750 million prescriptions per year, designs drug plans, and offers such services as disease management programs and consumer drug data analysis.

Company Size:
10,000+ Employees
Health Care
Social Media:
1 Express Way
St. Louis, MO 01803
St. Louis, MO 63121

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