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Systems Monitoring Specialist

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POST DATE 8/10/2016
END DATE 11/15/2016

Express Scripts Saint Louis, MO

Company
Express Scripts
Job Classification
Full Time
Company Ref #
REQ20003747
AJE Ref #
575834854
Location
Saint Louis, MO
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
Bachelors Degree

JOB DESCRIPTION

APPLY
Schedule: Full-time

Job ID: REQ20003747

POSITION SUMMARY



This position provides IT infrastructure services and support to internal and external customers. This position will provide solutions to a variety of technical problems of moderate scope and complexity. This position will be taking calls and assist in troubleshooting to resolution of these calls to end the impact of the individuals calling in. This position works under general supervision and follows established procedures to perform work with a high degree of accuracy and efficiency. The Event Manager maintains accurate information about services delivered and work tasks performed. Individuals will also assist with the development of new procedures and processes in accordance with confidentiality, security, regulatory compliance and policy requirements.



ESSENTIAL FUNCTIONS

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Solid analytical skills and ability to solve problems

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Organized and able to multi-task

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Detail-oriented

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Excellent communication skills

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Collaborative and team-oriented

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Customer service oriented

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Adaptive and flexible

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Manage and maintain reports on all IT groups

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Gathers data from Service Now

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Uses Business Analytics, Sequel Reporting to create and display information

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Utilize Tableau or BA to show case reports

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Analysis of Change Requests to identify gaps

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Identification of recurring issues from Incident Reports

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Creation of reports for playbook status




QUALIFICATIONS

* Basic experience in multi-platform distributed environment preferable

* Basic operator level UNIX command knowledge

* Basic level of Mainframe Batch operations

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Experience with one or more of the following Network, System or Application management tools:

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BMC suite of tools. BEM, Patrol, Portal, Mainview

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Wily Introscope

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Remedy

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Riverbed

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Service Now

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Orion-Solarwinds

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Sitescope

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Minimum 0-2 years direct experience preferred

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Bachelor s degree in Computer Science, Information Technology or a related discipline preferred.

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Strong interpersonal, written, and verbal communication skills preferred

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Ability to work 24x7

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Ability to travel

Express Scripts is an EOE
Express Scripts is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class. None of the questions in this application are intended to elicit information regarding any protected characteristics, nor imply any limitation, illegal preferences or discrimination based upon non-job-related information or protected characteristics.Applicants must be able to pass a drug test and background investigation and, depending on position requirements, a Department of Defense background investigation. AA/EOE.