Systems Monitoring Specialist
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POST DATE 8/19/2016
END DATE 10/25/2016
Saint Louis, MO
JOB DESCRIPTIONSchedule: Full-time
Job ID: REQ20003914
This position provides IT infrastructure services and support to internal and external customers. This position will provide solutions to a variety of technical problems of moderate scope and complexity. This position will be taking calls and assist in troubleshooting to resolution of these calls to end the impact of the individuals calling in. This position works under general supervision and follows established procedures to perform work with a high degree of accuracy and efficiency. The Event Manager maintains accurate information about services delivered and work tasks performed. Individuals will also assist with the development of new procedures and processes in accordance with confidentiality, security, regulatory compliance and policy requirements.
* Solid analytical skills and ability to solve problems
* Organized and able to multi-task
* Excellent communication skills
* Collaborative and team-oriented
* Customer service oriented
* Adaptive and flexible
* Understanding of Network Architecture
* Basic understanding of ticketing systems and workflow
* Manage and maintain reports on all IT groups
* Gathers data from Service Now
* Uses Business Analytics, Sequel Reporting to create and display information
* Utilize Tableau or BA to show case reports
* Analysis of Change Requests to identify gaps
* Identification of recurring issues from Incident Reports
* Creation of reports for playbook status
IT knowledge, Midrange, Network, Application, Database, Mainframe
* Basic experience in multi-platform
distributed environment preferable
* Basic operator level UNIX
* Basic level of Mainframe
* Experience with one or more of the following
Network, System or Application management tools:
* BMC suite of
tools. BEM, Patrol, Portal, Mainview * Wily Introscope
* Service Now
This expansive group is
accountable for planning, building and driving core technology solutions and
services across virtually every aspect of the business, including
Infrastructure, Engineering, Operations, Architecture, Pharmacy Technology,
Home Delivery, Specialty and IT Service Management. The following teams help
comprise this ever-important group:
* IT Architecture &
Innovation defines and drives the
company s architecture strategy.
* IT ENGINEERING manages all engineering
activities associated with the company s architecture and attendant technology.
* IT OPERATIONS manages all the technology that supports the company s
ABOUT EXPRESS SCRIPTS
Advance your career with the company that makes it easier for people to choose better health.
Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes.
Join the company that Fortune magazine ranked as one of the 'Most Admired Companies' in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services.
We offer a highly competitive base salary and a comprehensive benefits program, including medical, prescription drug, dental, vision, 401(k) with company match, life insurance, paid time off, tuition assistance and an employee stock purchase plan.
Express Scripts is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. Applicants must be able to pass a drug test and background investigation.
Express Scripts is a VEVRAA Federal Contractor.
Express Scripts is an EOE
Express Scripts is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class. None of the questions in this application are intended to elicit information regarding any protected characteristics, nor imply any limitation, illegal preferences or discrimination based upon non-job-related information or protected characteristics.Applicants must be able to pass a drug test and background investigation and, depending on position requirements, a Department of Defense background investigation. AA/EOE.