Systems Test Staff Engineer
This position will be Broadband Network Gateway Product system test and customer technical support via phone, web or at the customer site.
The candidate must have in-depth knowledge of Broadband /Access Technology, plan, execute system tests and work with cross-functional teams solving customer technical product issues and answering product configuration questions. * The candidate will recreate and simulate customer issues in the system test lab or on-site, develop solutions for problems, verify new system software and hardware in the CS lab as well as customer sites and test/verify 3rd party equipment for use with Calix Network s products. *
The ideal candidate must be able to excel in a fast-paced environment, to manage customer issues/projects simultaneously, provide quick responses and meet aggressive deadlines and is willing to travel to customer sites. * We are seeking an extremely self-motivated, autonomous individual with a proven track record in providing a high level of system test and technical support.
* Excellent oral & written communications skills * Strong interpersonal skills are crucial * Experience with routers, aggregators, ATM switches, bridges, DSL modems * Experience with digital & fiber multiplexers, class 5 switches & metallic testing *
Strong troubleshooting skills * Strong technical account management, customer service and project management skills * Strong initiative is a key success factor for this role * BS/MS EE, CS, or equivalent with four years of system testing and/or technical support experience in data and/or telephony networks * Working knowledge of TCP/IP, SONET, ATM, Frame Relay, xDSL, T1, T3, Gr-303 EOE
Calix is an Equal Opportunity/Affirmative Action Employer
Calix is committed to providing equal employment opportunity for all employees and applicants for employment. Calix does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other characteristic protected by law.