TEAM CARE ASSISTANT PAVEGLIO
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POST DATE 9/6/2016
END DATE 4/12/2017
FULL TIME BENEFITED
The Team Care Assistant performs a wide range of clinical duties while assisting the provider in giving quality care in a medical office setting. The Team Care Assistant will use specific TeamCare training focused on the gathering of patient data, chart scribing and chart prep/review. This individual appropriately cares for patients of all ages; assists providers in procedures; accesses appropriate reference/resource manual as needed; accurately documents all patient care interactions; performs assigned duties as scheduled and meets deadlines. This position requires appropriate communication of results; placing patient needs as a priority; empathizing with patients; maintaining strict confidentiality; remaining calm and composed in difficult situations; prioritizing and organizing to optimize available resources; adhering to policies and procedures; and leading others by example. The Team Care Assistant must have strong working knowledge of the patient chart in the EMR.
Demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation.
Encourages a collaborative, cooperative relationship between team members and staff as a foundational environment for quality patient care. Exhibits reliability and flexibility.
Carries out provider orders, including authorization of refills according to established protocols.
Acts as liaison between provider and patient, communicating essential instructions given by provider and implementing patient education.
Gathers patient medical data and presents to provider, in the patient s presence, using the STEMCROPP gathering method. Assists the provider by scribing the physical exam and provider s orders, initiates the Visit Plan, and provides patient education.
Assists the provider with evaluation of clinical processes for quality and efficiency.
Demonstrates the commitment to quality goals and standards.
Properly administers medications. Provides patient information regarding drug interactions. Follows regulations regarding narcotic storage and maintains medication inventory log. Assures medications have not expired.
Evaluates patient condition by accurately performing physical and psychosocial assessments as recommended.
Timely documents completely and accurately, according to protocol, within EMR.
Performs patient education about illness/medical condition in relation to diet, exercise, medication use, diagnostics, or in home testing to ensure good patient outcomes.
Monitors office compliance with OSHA and lab proficiency testing for CLIA.
Confers with other medical professionals about patient care. May perform insurance pre-authorization within managed care guidelines.
Actively contributes to cost containment by monitoring supply utilization, time management, and productivity.
Correctly completes requisitions, sending specimens to the correct lab per insurance. Performs accurate lab linkage, completes medical necessity ABNs. Follows insurance guidelines for pre-auth, diagnostic scheduling, referrals, and specialty visits.
Supports productivity goals to maximize use of facility resources to meet patient demand. Maximizes provider visits so productivity targets are met.
Works to utilize resources without unnecessary expense.
High school diploma (or equivalent) required.
Associates Degree preferred.
Successful completion of a competency based Medical Assistant training program
Certification as MA preferred.
BCLS certification preferred.
Completion of TeamCare training required following hire
Minimum of two years recent (within 5 years) physician office experience providing initial patient assessment, taking vitals and patient history, and assisting with office procedures
Minimum one year experience working with EMR.
Knowledge of coordination of benefits and how to properly determine primary status, as well as the ability to verify/interpret insurance benefits.
Knowledge of proper release of information standards.
Knowledge of proper cash receipts handling procedures.
Demonstrated knowledge of and ability to practically apply medical terminology.
Excellent oral communication and interpersonal skills.
Computer-based office practice management experience required.
Ability to type 40 words per minute
Ability to remain calm and courteous in stressful/difficult situations.
Ability to maintain confidential information.
Ability to properly obtain/perform the following: EKG, AED, Tympanometry, BCLS, TB testing, Venipuncture, Waived lab testing, Specimen collections, Vision testing, Patient education, and Vital signs
WORKING CONDITIONS/PHYSICAL DEMANDS
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
Constant handling, feeling, talking, hearing, tasting, smelling, and near vision.
Frequent lifting up to 10 lbs.
Frequent standing, walking, twisting, reaching, depth perception, and field of vision.
Occasional lifting up to 50 lbs.
Occasional sitting, lifting, carrying, pushing, pulling, stooping, kneeling, crouching, squatting, crawling, and far vision.
NOTICE REGARDING LATEX SENSITIVITY IN APPLICANTS FOR EMPLOYMENT.
IT HAS BEEN DETERMINED THAT COVENANT HEALTHCARE CANNOT PROVIDE A LATEX SAFE OR LATEX FREE WORK ENVIRONMENT AT ANY OF ITS FACILITIES. UNFORTUNATELY, THAT MEANS THAT ANY INDIVIDUAL, INCLUDING AN APPLICANT OR AN EMPLOYEE, IS LIKELY TO BE EXPOSED TO LATEX WHILE ON COVENANT S PREMISES. THEREFORE, LATEX TOLERANCE IS CONSIDERED TO BE AN ESSENTIAL FUNCTION FOR ANY POSITION WITH COVENANT.