Technical, IT Ops Job Description The Tech Spt IT Ops works within established procedures with a moderate degree of supervision and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. This position requires intermediate knowledge for hardware and software troubleshooting. **Essential Functions/Core Responsibilities** Coordinate as smart hands with different portfolio and engineering workgroups Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes Perform hardware and software upgrades to peripheral equipment Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system Perform site maintenance and safety checks of assigned equipment Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering Perform backup for the onsite servers and technologies **Candidate Profile** Bachelor's Degree in related field from a four-year college or university with one to three years of relevant experience preferred Effective communication skills, both written and verbal Ability to multi-task and meet timelines on deliverable Detail-oriented Proficient in Microsoft Office **Career Framework Role** Has developed knowledge and skills through formal training or considerable work experience. Entry level often for those with work experience in the skill area. Works within established procedures with a moderate degree of supervision. Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions. **Disclaimer** _The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.