TPS - (Electric Motors and Power Transmissions)

Grainger is currently seeking a Technical Product Support Specialist ��"Motors for their Lincolnshire, IL facility. We are seeking a service professional who has industry knowledge and experience as an Industrial Maintenance Technican or Motion Control Specialist to join our Technical Product Support team. The ideal skill set is often found in those who have extensive experience applying, maintaining and troubleshooting power transmission and motion control components such as Single and 3-phase AC Motors, Gearmotors, Stepper motors, Soft Starts, VFDs and DC Speed Controls.� Working knowledge of engine driven Generators is a plus. You will utilize your exceptional communication skills, technical knowledge and company provided resources to assist our customers in the areas of pre-sales selection, post-sales support, application and troubleshooting assistance for a broad range of Motors and power transmission products. Your customer base will include external customers such as end users, maintenance technicians and contractors as well as internal customers including parts & sourcing specialists, sales and branch personnel.
Major Responsibilities:

*Provide world-class technical product support in product application, selection and troubleshooting via the phone.

*Utilize industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells.

*Capture and channel information to provide product teams / suppliers feedback about products based on interaction with customers and field personnel.

*Develop, coordinate, teach, and evaluate training and education tools to equip field employees with the skill and knowledge to effectively resolve customer needs as it relates to technical products.

*Foster an environment of teamwork and open communication by sharing information, learning from and teaching others, following established processes and recognizing exceptional performance.

Requirements:
Requirements:

*Must have 7+ years hands-on field experience while working in an unsupervised position in the installation, service, troubleshooting and repair of electric motors, engines, generators and power transmission components, with significant direct customer interface.

*Proven customer service skills, with the ability to maintain strong external and internal customer relationships by identifying and anticipating their needs, then meeting / exceeding their requirements and expectations.

*Excellent organizational and communication skills.

*Must have basic computer skills, to include; email activity, navigating the internet and MS Office applications.

* Occasional evenings, Saturdays, or overnight travel may be necessary for product training.
Grainger is an equal opportunity employer