Team Coordinator- Emergency Department (FT, 40 hrs, Days)

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POST DATE 9/9/2016
END DATE 11/30/2016

Boston Medical Center Boston, MA

Company
Boston Medical Center
Job Classification
Full Time
Company Ref #
2626854
AJE Ref #
576123090
Location
Boston, MA
Experience
Mid-Career (2 - 15 years)
Job Type
Regular
Education
Associates Degree

JOB DESCRIPTION

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JOB OPPORTUNITY

TEAM COORDINATOR- EMERGENCY DEPARTMENT (FT, 40 HRS, DAYS)

JOB ID 2626854 DATE POSTED 07/19/2016 apply now

Boston Medical Center (BMC) is more than a hospital. It s a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all and is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet an integrated health care delivery systems that includes many community health centers. BMC provides a full range of pediatric and adult care services, from primary to family medicine to advanced specialty care.

BMC is also committed to our employees, who are a very important piece to who we are. We pride ourselves in providing equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation or any characteristic protected under applicable law. BMC will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Under general supervision from the Director of ED Operations and in partnership with Nursing Management, is responsible for the optimal functioning of the Emergency Department by ensuring patients receive quick access, excellent customer service, quality patient care and are referred to the appropriate sources. Responsible for facilitating patient flow through the clinic, coaching assigned staff and providing support to the Manager and the Department in matters pertaining to day to day Operations, Registration, Admitting Precertification, staffing, scheduling, and various productivity reports.

Under general supervision from the Director of ED Operations and in partnership with Nursing Management, is responsible for the optimal functioning of the Emergency Department by ensuring patients receive quick access, excellent customer service, quality patient care and are referred to the appropriate sources. Responsible for facilitating patient flow through the clinic, coaching assigned staff and providing support to the Manager and the Department in matters pertaining to day to day Operations, Registration, Admitting Precertification, staffing, scheduling, and various productivity reports.

An Associate s degree in Business or related field (or equivalent combination of formal education and experience).

Requires at least three years of relevant work experience with one of the required years of experience in healthcare, customer service, managed care or medical insurance.

* Ability to mentor, guide and motivate direct reports through demonstration of best practices and leading by example.

* Excellent organizational skills to set priorities and efficiently complete assigned work.

* Ability to effectively speak, read, and write English.

* Requires excellent communication, interpersonal and problem solving skills.

* Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner with patients, general public, staff members, outside agencies, and all other internal and external contacts.

* Ability to work independently and to make decisions based on department polices and established procedures.

* Demonstrated technical competency using standard hospital computer systems including Microsoft Office (Word, Excel, Outlook), web browsers, and hospital registration systems (such as, IDX, SDK, ClinNet, Logician, etc).

* Must be able to maintain strict protocols of all confidential or sensitive information.

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