Technical Applications Scientist

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POST DATE 9/17/2016
END DATE 10/18/2016

Natera San Carlos, CA

Company
Natera
Job Classification
Full Time
Company Ref #
361008
AJE Ref #
576206197
Location
San Carlos, CA
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

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Driven by the passion for elevating the science and utility of genetic testing, Natera is committed to helping families identify and manage genetic diseases. Natera is a rapidly-growing diagnostics company with proprietary bioinformatics and molecular technology for analyzing DNA. Our complex technology has been proven clinically and commercially in the prenatal testing space and we are actively researching its applications in the liquid biopsy space for developing products with oncology applications.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you ll work hard and grow quickly. Working alongside the elite of the industry, you ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

Natera is looking for an experienced and highly motivated Technical Applications Scientist to join the technology transfer team and contribute to Natera s rapid growth by supporting implementation of Natera s products in prenatal health and cancer in clinical laboratories worldwide.

Responsibilities:
Triage, monitor and follow up on customer communications using internal and customer relationship management database systems.
Provide expert technical support and troubleshooting assistance to research and clinical partners located worldwide; assist partners remotely or on-site as needed; respond to inquiries in a timely and professional manner.
Identify critical issues related to the Natera s technologies and implement effective solutions.
Become an expert on Natera s technologies and products.
Generate technical documentation, training materials and reports.
Train new members of the Technical Applications team.
Develop and maintain positive working relationships with internal teams (e.g., sales, business development, R&D) and external partners and collaborators.
Comply with company quality management systems, policies, and procedures.