Technical Business Systems Analyst

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POST DATE 9/8/2016
END DATE 10/8/2016

Confidential Company Fort Worth, TX

Company
Confidential Company
Job Classification
Full Time
Company Ref #
29677750
AJE Ref #
576122159
Location
Fort Worth, TX
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

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In this role, you will be responsible to operate as contact people between the different functional groups within it. Apex Systems is the 2nd largest IT staffing and recruitment solutions firm in the U.S. Locally, we connect our candidates with leading organizations in the Dallas/Fort Worth metroplex in the IT profession. Apex specializes in Contract, Contract-to-Hire, Open-Ended-Contracts and Direct Placements.Our Fortune 50financial services client is seeking a Technical Business Systems Analyst responsible for assessing events occurring within the global infrastructure. The ideal candidate will have direct exposure to CA Nimsoft and experience monitoring servers, investigating issues, diagnosing problems, troubleshooting, fix and remediation of issues, maintaining standards and adjusting settings.Required Experience:Required user knowledge of CA NimsoftRequired administrative knowledge of monitoring toolsPreferred administrative knowledge of CA Nimsoft and/or Service OperationsProven knowledge of IT Infrastructure to understand and analyze the data produced by the different monitorsGeneral Job Responsibilities:Is an IT Generalist and may have experience with a particular technology platformUnderstands how technology fits in with the overall IT Service and Service LifecycleAct as subject matter expert for assessing, planning and monitoring Event Management Operate as contact people between the different functional groups within IT.Must be an effective communicatorOperate with appropriate sense of urgencyEnter all relevant details into the Event record and ensure that this data is accurateBe informed of the objectives and activities of all support groupsExecute and coordinate Proactive Event ManagementExecute and coordinate Reactive Event ManagementEnsure correct closure and evaluation of EventsEnsure that the Event Management process, procedures; work instructions, and tools are optimal from a department/section point of viewCarry out Event Management activities according to the process, procedures and work instructionsObtain the technical and organizational knowledge required to perform the activitiesIdentify Problems and analyze IncidentsRegister ProblemsExecute classification of ProblemsExecute allocation of Problems to the correct support groupCoordinate and planEvent Resolution as requiredMonitor Event Resolution progress in accordance with classificationMonitor the hand-over of Events to other support groupsMonitor the process performance against KPIs in all departmentsPropagate the correct use of the Event Management process within all departments and sectionsPerform trend analysisReview and evaluate closed EventsIdentify improvement opportunitiesCommunicate changes to the Event Management process within departments and promote the use of the changed process Key ResultsContinuous improvements to the Event Management processEstablish and maintain the Service Management base for the monitoring and control of eventsIdentification of Incidents, Problems, and Change or Release requestsAbout ApexApex is in the top 1 percent of all staffing companies, the 8th largest IT staffing provider, and the 15th fastest-growing agency in America.We serve Fortune 500, mid-market, and emerging companies from a wide variety of industries, including banking, defense, telecommunications, technology, healthcare, energy, and others.SpecialtiesContract, Contract-to-Hire, Open-Ended-Contracts and Permanent ITBenefitsBenefits are provided through Apex for qualified employees and include the following: Medical Insurance Dental Insurance Vision Insurance 401 (k) Short & Long Term Disability Referral Program