Technical Customer Service Representative

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POST DATE 9/12/2016
END DATE 10/24/2016

AppleOne Warrendale, PA

Company
AppleOne
Job Classification
Full Time
Company Ref #
23178895.16300978
AJE Ref #
576145978
Location
Warrendale, PA
Job Type
Regular
Required Licenses/Certifications
df-aj

JOB DESCRIPTION

APPLY
We are currently looking for several Customer Service Representatives to work in the Warrendale area. These employees are responsible for developing and maintaining excellent customer relations and troubleshooting technical issues. In addition, they are responsible for retaining the existing customer base by satisfying customers? concerns quickly and completely and expanding the business through satisfied customers and referrals.

Minimum Qualifications:

?Customer service experience in a call center or retail environment
?Excellent communication and phone skills.
?Proficient with Microsoft Office Suite
?Good problem solver and strong negotiator.
?Ability to multi-task.
?Independent thinker and motivated self-starter.

Responsibilities:

?Answer incoming calls including billing and invoicing, changing account information, etc.
?Troubleshoot technical inquiries and schedule service calls with customers.
?Save accounts of customers that are attempting to cancel.
?Responsible for following up with existing customers in regards to installations, service calls, alarms, testing systems and special problems to ensure we are meeting our promises and expectations.
?Handle customers? problems from beginning to ending solution by listening to the customer, defining the problem, resolving the problem and following up with the customer.
?Call customers to proactively provide customer service. We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.