Technical Customer Service - Sal Up to 35k - Cutting Edge Software
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POST DATE 8/30/2016
END DATE 11/27/2016
JOB DESCRIPTIONThis Technical Customer Service Position Features:
? Tight knit office
? Challenging software to learn
? Fortune 500 Company with a new arm of business
? Great Pay to $35K
Immediate need for technical customer service professional.
This is a fast-paced, challenging role where you will work with professionals around the world to deliver an exceptional customer experience. This service company is seeking individuals who thrive in a collaborative, fast-paced, dynamic environment.
? Take inbound customer calls and email inquiries, analyze the problem, research solutions and provide quantitative answers easily understood by customers
? Provide customers with professional explanations across various platforms: web, email, and telephone communication
? Provide customers user friendly explanations and follow up, via email, and telephone communication
? Handle difficult situations in a professional manner
? Document issues appropriately based on existing guidelines
? Escalate extreme cases to escalation team or management, as necessary
? Training of customers via phone conversation and referral to the online help
? Develop technical solutions to be posted to both internal and external knowledge base
DESIRED SKILLS AND EXPERIENCE
? Bachelor?s Degree in a technical field or equivalent experience
? 3-5 years? experience in a call center environment
? 2-4 years? experience resolving complex product issues, security software products preferred
? Technical proficiency in: Windows, desktop applications, networking, security, or web applications
? Excellent customer service skills addressing the needs of both external & internal customer with strong communication and process skills
? Basic grammar skills, a stellar attitude, and ability to work with diverse personalities required
? Flexible to work varying shifts as we do support worldwide. We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.