Technical Helpdesk Analyst 9/3/2016

Cynet Systems San Antonio, TX

Company
Cynet Systems
Job Classification
Full Time
Company Ref #
28519414
AJE Ref #
576087859
Location
San Antonio, TX
Job Type
Regular

JOB DESCRIPTION

APPLY
We are looking for TECHNICAL HELPDESK ANALYST for our client in SAN ANTONIO, TX

JOB TITLE: TECHNICAL HELPDESK ANALYST

JOB LOCATION: SAN ANTONIO, TX

JOB TYPE: CONTRACT - 12 MONTHS / CONTRACT TO HIRE / DIRECT HIRE

"US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time."

JOB DESCRIPTION:

* The primary objective of the role is to provide first time resolution. This will be achieved by troubleshooting, diagnosing and resolved problems at the first point of contact and/or escalating the fault to one of our 2nd line specialist teams to investigate and resolve.
* Throughout this process you will remain the single point of contact with the customer, maintaining ownership of the original fault and acting as the main point of contact between the customer and providing timely updates and ensuring the fault is given the correct level of priority and attention.
* This is a demanding support position which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and a high degree of technical knowledge across a broad range of technologies