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Technical Program Manager

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POST DATE 8/24/2016
END DATE 11/3/2016

The Advisory Board Company Washington, DC

Washington, DC
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Bachelors Degree


Technical Program Manager


Austin, TX
Washington, DC

Job Categories:
Enterprise Technologies

Referral Category:
Engineering & ETech

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Enterprise Technologies
The Advisory Board Company

The Technical Program Manager will provide leadership throughout the lifecycle of internal Information Technologies projects. The ideal candidate will have solid experience with infrastructure, networking and datacenter migration projects with exposure to managing stakeholders and cross-department teams. In addition, they will possess a good understanding and experience with SDLC and Agile methodologies. The PM will be actively involved in Business Analysis and designing solutions along with managing expectations, timelines and budgets.

- Work directly with ABC staff (from technical to executive level) to execute against project timelines throughout implementation lifecycle
- Provide technical leadership in support of infrastructure for internal systems and external-facing products
- Facilitate project meetings, including setting agenda, driving direction and decisions, delivering meeting notes and action items
- Creation and maintenance of the Project Plan, including activity, dependencies, risks, mitigation, timing and ownership
- Create Business Process Maps to document current and future state processes
- Create and maintain strong relationship with Business Partners
- Responsible for ensuring teams are aware of project tasks and requirements and ensuring they stay on plan.
- Establish best-practices and work to document and implement repeatable processes
- Other tasks as assigned by manager

- Bachelor s Degree in Computer Science/related field or equivalent experience
- Experience managing Infrastructure, Networking and Datacenter Migration projects
- Possess 3+ years of direct IT Technical Project Management experience, including:
- Project Plan creation and management
- Analysis of requirements and documentation
- Stakeholder buy-in
- Project Budget Management
- Project Issue and Risk mitigation/resolution
- Project Communication and follow-up
- Demonstrated experience managing multiple technical projects from 1 month in duration to over 12 months
- Excellent organization skills
- Business analysis skills understanding requirements and an ability to document and convey that information to Stakeholders and technical team members
- Exposure and/or experience utilizing SDLC, Waterfall and Agile methodologies for delivering projects
- Ability to interact with many different types of individuals including: executives, technologists, engineers, and other business professionals
- Strong quantitative and qualitative analytical skills with a can do" approach to solving problems
- Demonstrated self-confidence and self-reliance in all aspects of this role to include escalation
- Define project scope, objectives and deliverables
- Develop full-scale project schedules, including:
- Clear Project Goals and Milestones
- Tasks/Deliverables with dates based on level of effort
- Defined owners of tasks and buy-in from those owners
- Assumptions/Issues/Risks/Mitigation plans
- Budget
- Effectively communicate project expectations to team members and stakeholders in a timely manner
- Liaise with project stakeholders on an ongoing basis
- Manage project expectations with team members and other stakeholders
- Identify and manage project and program dependencies and critical path
- Plan and schedule project timelines and milestones using department standard tools/templates
- Track project milestones and deliverables
- Develop and deliver status reports, project schedules and presentations
- Proactively manage changes in project scope, identify potential crises, and devise contingency plans
- Ability to consistently time manage effectively across multiple projects in a fast-paced and changing environment
- Flexibility to adjust when needed, to think in the moment and propose solutions to challenges

Key Competencies
- Can multi task and manage several projects and responsibilities
- Excellent people, process, communication, facilitation and interpersonal skills
- Highly analytical individual with a keen eye for details
- Able to identify / assess business needs, to analyze, prioritize, and solve problems in a service driven organization

Leadership and Influence
- Sets high standards with achievable goals
- Monitors performance to ensure standards and goals are met
- Builds commitment and inspires people to do the best job possible -- both internal and external
- Communicates, through own behavior, and leads by example
- Regularly reviews progress toward objectives and goals

Analytical and Decision Making
- Supports and achieves organizational priorities
- Exercises good judgment, taking into account all pertinent information
- Knows when to deter/take action from limited information
- Ability to take decisive action and make tough decisions in a pressured, demanding, and often ambiguous environment
- Consults and utilizes input of others as appropriate
- Maintains objectivity in face of conflicting priorities and demands
- Recognizes own limitations and when to ask for help

Interpersonal Relations
- Works in a cooperative and supportive manner with all stakeholders/teams
- Supports colleague's activities/pitches in and helps
- Participates actively in meetings
- Is willing to influence and to be influenced
- Works toward achieving results -- both short/long-term interests

Planning and Organizing / Motivation and Commitment
- Takes responsibility for getting the work done
- Follows up and sees tasks through to completion
- Organizes own work and the work of others effectively
- Accomplishes results in a timely fashion
- Effectively allocates resources to get the right job done as needed

Adaptation and Flexibility
- Adapts project management and interpersonal approach and shifts roles (as required) to suit the audience and situation
- Can adapt to very different and wide range of social situations
- Able to juggle and manage competing priorities, demands and tasks
- Maintains poise and composure
- Is willing to be influenced/open to others' views
- Can manage criticism, pressure, conflict and stress
- Tolerates stress and frustration in the interest of building agreement/achieving positive outcomes
- Understands the needs of the various stakeholders of the organization
- Able to travel to other geographic locations as required

- Understanding of Network and Systems technologies
- Solution-focused problem solving
- Aptitude for learning new technologies
- Experience presenting to and/or facilitating conversations with executive level audience
- Experience working in health care or education industry
- Budget Management
- PMP Certification

The Advisory Board Company is a best practices firm that uses a combination of research, technology, and consulting to improve the performance of 5,500+ health care organizations and educational institutions. Headquartered in Washington, D.C., with offices worldwide, The Advisory Board Company forges and finds the best new ideas and proven practices from its network of thousands of leaders, then customizes and hardwires them into every level of member organizations, creating enduring value. For more information, visit