Technical Solutions Representative
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POST DATE 9/12/2016
END DATE 10/18/2016
Rio Rancho, NM
JOB DESCRIPTIONHP is a proven leader in personal systems and printing, delivering innovations that empower people to create, interact, and inspire like never before. We leverage our strong financial position to extend our leadership in traditional markets and invest in exciting new technologies. HP has an impressive portfolio and strong innovation pipeline across areas such as:* blended reality technology - our unique Sprout by HP will change the way people do things* 3D printing* multi-function printing* Ink in the office* tablets, phablets, notebooks* mobile workstations We're looking for visionaries who are ready to make an impact on the way the world works. At HP, the future's yours to create!
* Key Responsibilities:
** Working independently while using standard protocol when needed to respond to customer issues.* Moderate judgment is used to supplement the outlined process.* Ssuccessfully resolve moderate to more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.* Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty, enterprise and some mission-critical).* Proactively assist customers to avoid or reduce problem occurrence.* Participates in projects for process or quality improvements.* May act as a mentor to lower level employee working on similar hardware and software.* Education and Experience Required:
** High school education or equivalent.* Typically requires 3-5 years general experience, or equivalent combination of experience and college level education.
* Knowledge and Skills:
** Superior skills both written and verbal communication* Experience in customer facing role, remote support, telephone, esupport, e-chat or similar.* Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming* Has recognized technical skill in the range of products supported within relevant product lines; focus more acutely on a specific product line - for example, Proliant related storage.* Collaborates with CC and SCE peers on resolving issues* Knowledge and experience using Knowledge Management systems*
* Technical Solutions Representative
* New Mexico-Rio Rancho
* Requisition ID: