Technical Support Agent
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POST DATE 9/12/2016
END DATE 10/24/2016
JOB DESCRIPTIONGrowing and innovative communication service company looking for enthusiastic and dependable IT Support Member! The ideal candidate is adaptable, ready for challenges and willing to make a difference in the work place.
Duties Include but are not limited to:
- Answer incoming telephone calls for customer support
- Respond to incoming email requests for customer support
- Manage support tickets in internal ticket system
- Provision service for email and dialup customers
- Work as part of the team to achieve daily and monthly performance goals answering calls and completing trouble tickets
- Other duties as assigned
- College-level education
- Basic knowledge of networking concepts
- Previous experience providing customer support
- A passionate problem solving attitude
Our company focuses on cultivating a positive environment for our team. If you have a desire to learn as much as possible about wide area networking and the internet, this position could be for you! We offer comprehensive job specific training and growth opportunities. Interested applicants may apply by submitting their resume.
We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.