Technical Support Engineer

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POST DATE 8/31/2016
END DATE 12/19/2016

Sallie Mae Newark, DE

Company
Sallie Mae
Job Classification
Full Time
Company Ref #
29314165
Location
Newark, DE
Job Type
Regular
AJE Ref #
576045328

JOB DESCRIPTION

SALLIE MAE has helped more than 30 million Americans pay for college since 1972. With more than 40 years of experience, Sallie Mae offers a wide range of private education loans, retail bank products, insurance products, and other education-related services to help families save, plan, and responsibly pay for college.

The same passion we have for helping customers is applied to helping our employees achieve professional and personal growth. At Sallie Mae, you will have the opportunity to apply your experience and build a career path that will unlock your potential.

With a wide range of opportunities available, we invite you to join our growing team and help students make their dreams of higher education a reality. Start your career search today.

POSITION SUMMARY:

Supports Sallie Mae staff in the use of PC-based applications to solve business problems. Specific client responsibilities include software problem solving, support of software and hardware, end user training, and individual consulting. Responsible for resolving intermediate to advanced software problems that may require vendor coordination or other IS department coordination.

KEY RESPONSIBILITIES:

* Support Windows hardware and software
* Image Workstations and deploy software package using SCCM
* Perform analysis, diagnosis, and resolution of desktop hardware and software problems for a variety of end users
* Respond to support requests on a daily basis
* Provide exceptional IT Services to corporate office
* Provide conference center system support for meetings and video conferencing systems

REQUIREMENTS

EDUCATION:

* Bachelor of Science degree in technology

EXPERIENCE:

* Minimum of 3 years prior Deskside support experience and 5 - 7 years' experience preferably in banking or financial services
* Superior communication skills, both written and verbal
* Demonstrated experience in providing exceptional client service
* Ability to operate in a dynamic, fast-paced environment

KNOWLEDGE, SKILLS, AND ABILITIES:

* Microsoft certifications(s) - e.g. MOS
* MCDST - Microsoft Certifies Desktop Technician
* MCP, Network+, and A+ certifications
* Experience with conference center systems

* Microsoft certifications(s) - e.g. MOS
* MCDST - Microsoft Certifies Desktop Technician
* MCP, Network+, and A+ certifications
* Experience with conference center systems

OTHER:

* Attends training sessions, staff meetings, and designated project meetings
* Responsible for maintaining secure computing practices in carrying out all duties. This includes encouraging and reminding users to follow the firm's technical policies and procedures.
* Fill in for other team members during absences
* Maintain on-call availability on a rotation basis via supplied communications device #LI-MM1

EEO Employer Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity. SLM Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Sallie Mae is a drug free workplace.