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Technical Support Engineer - Virtualization

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POST DATE 9/15/2016
END DATE 11/15/2016

Citrix Systems Alpharetta, GA

Alpharetta, GA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
Bachelors Degree


We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!


R4988 Technical Support Engineer - Virtualization (Evergreen) (Open)

Job Posting Title:
Technical Support Engineer - Virtualization

Job Description:

Do you love taking on hard-to-solve technical problems? Are you passionate about gaining exposure to exciting products? Are you looking for an opportunity that provides professional growth and learning? Would you like to work for one of the most creative companies around?

If you answered yes to these questions, we may have the job for you.

We are seeking a talented Technical Support Engineer to join our Frontline Engineering team. We believe that the customer comes first and, you will be instrumental in providing a premier customer service experience to our customers and partners. We actively provide problem identification and resolution on XenApp and XenDesktop. You will solve complex problem by isolating, analyzing, and providing resolution to customer inquiries. The pace is fast and the job is challenging but, the partnership makes this opportunity one that is very rewarding.

- We are looking for individuals to have experience working with Microsoft Server products and technologies in an Enterprise environment.
- You should have experience installing, configuring and administering Active Directory and Group Policy.
- An excellent customer service attitude and a real demonstrated passion interacting with customers in a professional manner.

- Your background should possess a minimum of 2+ years’ experience in a technical customer support environment.
- Preferred Bachelor Degree in Computer Information Systems or equivalent experience.
- Deep understanding of server administration and networking protocols.
- Good problem solving and analytical skills as well as the ability to fix complex technical problems under pressure.
- We value education so, you will obtain a basic Citrix certification within 3 months of service.

Job Keywords: Window Server, Active Directory, Group Policy, GPU, DNS, Terminal Services, Networking, TCP/IP, user profiles, SQL


Functional Area:
Tech Support

About us:

Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we’re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You’ll enjoy our workstyle within an incredible culture. We’ll give you all the tools you need to succeed so you can grow and develop with us.

If this is an evergreen requisition, by applying you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability, protected veteran status and other protected classifications.