Technical Support Executive

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POST DATE 8/27/2016
END DATE 12/19/2016

Cynet Systems Atlanta, GA

Company
Cynet Systems
Job Classification
Full Time
Company Ref #
29269121
Location
Atlanta, GA
Job Type
Regular
AJE Ref #
575999468

JOB DESCRIPTION

We are looking for TECHNICAL SUPPORT EXECUTIVE for our client in ATLANTA, GA

JOB TITLE: TECHNICAL SUPPORT EXECUTIVE

JOB LOCATION: ATLANTA, GA

JOB TYPE: CONTRACT - 12 MONTHS / CONTRACT TO HIRE / DIRECT HIRE

JOB DESCRIPTION:

The client is seeking a Help Desk Analyst to join its team! This individual will provide technical assistance to users in person, over the phone and via email.

RESPONSIBILITIES OF THE HELP DESK ANALYST INCLUDE:

* Provide assistance to users in need of hardware/software support
* Support client's web Applications as needed
* Monitor ticket queues
* Assign tickets to internal and external support staff
* Escalate tickets outside of the department as needed

REQUIRED SKILLS/EXPERIENCE:

* 3+ years of professional support experience
* Experience in hardware and software troubleshooting
* Experience utilizing the Remedy ticketing system
* Experience utilizing Forefront Identity manager
* Experience with remote log in/VPN
* Professional Certification such as A+, Network+ or Windows highly preferred