Technical Support Representative
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POST DATE 8/9/2016
END DATE 10/15/2016
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
The Seahorse XF Cell Analysis Product line has been a part of the life sciences industry since 2001, Our products include industry-leading analytical instruments, cell based assay kits, and consumable labware products for biological research and drug discovery. XF products allow scientists to better understand cellular bioenergetics in order to metabolically profile cells and better understand disease-state mechanisms. Seahorse customers include scientists at academic institutions, pharmaceutical and biotech organizations, as well as OEM manufacturer of assay kits and lab instrument suppliers. Headquartered 14 miles northwest of Boston, in historic Lexington, Massachusetts, Agilent Technologies maintains its Seahorse manufacturing facilities in Chicopee Massachusetts, European headquarters in Copenhagen, Denmark and Asia headquarters in Shanghai, China.
Provides remote post-sales technology support and technical services to external customers and/or internal field personnel. This includes actions that result in a timely and cost effective problem resolution for customer support. May occasionally visit customer site. Leverages post sales interactions with customers that may qualify further revenue opportunities. May identify sales opportunities and provide highly qualified leads to sales.
*Works on remote technical support assignments with broadly defined objectives
*Solves non-routine issues, challenges and problems within field of specialization
The ideal candidate will have a background in cell biology, be self-motivated and detail-oriented, and possess superb organization skills. The ability to follow instructions and work well in a collaborative environment is required. Technical Support experience is highly valued.
Bachelor's Degree in a biological science required, Master's Degree or Ph.D. preferred.
2+ years of related biological post-sales support and technical services experience
Candidates with experience in cell biology laboratory preferred.
Experience in use of CRM preferred.
Knowledge of general lab techniques/practices is desirable.
Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.
For more information about equal employment opportunity protections, please view the EEO is the Law poster available here:
Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please contact +1-262-754-5030 (US and Canada only) or email firstname.lastname@example.org. EOE AA M/F/Vet/Disability..