Technical Support Representative
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POST DATE 9/8/2016
END DATE 12/18/2016
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
You've graduated...now what*
Agilent is looking for dynamic people with technical degrees (Engineering, Physics, and Chemistry) to work in our Customer Contact Center. We are looking for grads with technical degrees who also can do inside sales.
Do you like to talk to other technical people and help them solve their problems* Looking for a new challenge every day* Can you relate to a wide variety of people, understand their needs, and formulate solutions quickly* If you are up to this kind of challenge, we have a job for you.
This position is in our Lexington Contact Center where we answer technical questions about vacuum (not your mom's Hoover), provide quotes, and sell vacuum pumps, valves, hardware, and systems to a wide array of customers. Think Fermi National Accelerator, not wet vac.
Successful candidates have a technical background (Engineering, Physics, or Chemistry), a willingness to learn, a profound desire to help customers and the ability to clearly communicate complex ideas effectively. This job is a blend of technical support and inside sales. Looking for a technical person who enjoys talking with other technical people and learning about new applications and helping to find solutions.
The Contact Center operates as a small cohesive team that is responsible for assisting customers throughout the Americas. Integrating into this team is critical to success. Proficiency with Microsoft Office and a commitment to serve our customers is a must.
If this is something you might be interested in, let's explore the possibility together.
- Bachelors degree in Engineering, Physics, or Chemistry or related field.
- Excellent communication (written/verbal) skills.
- Good listening skills.
- Some exposure to general marketing, technical writing or business marketing.
- Team Player - able to integrate into existing environment.
- No specific prior experience required.
GEO Location: Lexington, MA.
Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.
For more information about equal employment opportunity protections, please view the EEO is the Law poster available here: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf,
Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please contact +1-262-754-5030 (US and Canada only) or email firstname.lastname@example.org. EOE AA M/F/Vet/Disability..