Technical Support Specialist, Generators - Sheboygan, WI
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POST DATE 9/9/2016
END DATE 10/18/2016
JOB DESCRIPTIONTechnical Support Specialist, Generators - Sheboygan, WI
Do you have the ability to troubleshoot and provide solutions to problems? Do you have experience with generators or other electric power distribution equipment? Join Kohler Company today as a Technical Support Specialist, Generators within Kohler Power Systems!
Under the direction of the supervision of the Supervisor-Field Service, Technical Support, the Technical Support Specialist provides after sale service support to Power Systems customers, which includes troubleshooting, technical information assistance, application data, warranty processing assistance, and distributor/dealer training in a back-up role. The Technical Support Specialist provides informative and technical advice to distributor and customers by telephone, correspondence, and field trips regarding proper generator maintenance, repair, operation and training. This positions aids and supports distributors, dealer, and OEMs with applications, installations and field start-ups on new products. This role involves warranty claim review and processing, as well as providing technical assistance to the Warranty Coordinator regarding validity of warranty requests by distributors and customers so a just processing of the claim can be made.
Bachelor's degree in me c ha n i c a l or e l e c t r i c al engineering required.
At least 2 years' experience i n the ope r a t i o n, maintenance or repair of automatic transfer switches (A T S) , g enerators, or ot h er e l e c t r i c p o w er d i s t r i b ut i on eq u i p m ent.
A t ho r o u gh u nde rs t a n d i ng of gene r a t o rs , en g i n e s , automatic transfer switches a n d r e l a t ed c o n t r o l s i s preferred. Ability to quickly grasp and understand these concepts would be acceptable for the right candidate.
Basic understanding of e l e c t r i cal power generation i s required.
Ability to troubleshoot and solve mechanical and electrical problems.
Excellent communication skills.
Computer proficiency and operating knowledge of Microsoft Office suite
Fluency in Spanish is preferred
Why Work at Kohler Co.?
Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates' development to make that happen. So, we offer ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler.
In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!
Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohler.com .
It is Kohler's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity, marital status, national origin, disability or veteran status. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact firstname.lastname@example.org . Kohler Co. is an equal opportunity/affirmative action employer.