Technical Support Specialist III- Psychiatry Mood Disorders

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POST DATE 8/24/2016
END DATE 12/1/2016

UT Soutwestern University Medical Center Dallas, TX

Dallas, TX
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
High School Diploma or GED


Full/Part Time/PRN: Full-Time
Regular/Temporary: Regular


This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information


Salary Negotiable

High school graduation or GED equivalent and six (6) years experience in computer environment, including two (2) years providing technical computer support to customers.
If area of employment requires use of a University-owned vehicle, employee will be required to possess a valid Texas Drivers License, pass a Motor Vehicle Records (MVR) check, and complete drivers training (or van training, if applicable), in accordance with UTS Policy 157, appendix B.

Performs routine and complex preventive maintenance, testing, and repair with respect to personal computer hardware and software problems, networking, and/or telecommunications.
Diagnoses and repairs routine and complex related problems.
Installs software, personal computers, printers, and other peripherals as directed or requested by users.
Prepares recommendations for modifications or additions to personal computer systems, hardware components, and software applications; researches costs, market options, and trends available to meet user needs; keeps abreast of new and modifies hardware and software.
Troubleshoots routine technical problems and supports university Help Desk as required.
Functions as liaison between Information Resources and designated departments for ongoing and special projects, including ensuring users are adequately supported, developing documentation, recommending improvements, implementing new releases and features, and attending committee meetings.
Evaluates and resolves system configuration and ensures effective use of hardware resources.
Maintains and submits various reports, such as equipment failure reports, repair records, and data sheets relative to each user request need.
May provide working supervision to other Technical Support Specialists; trains, or assists in training new employees; handles day-to-day questions from other Technical Support Specialists.
May resolve complex systems problems, including coordination between users and components of local area network.
Designs web page text and visual content, navigational links, and page layout. Consults with users to determine web needs and recommends solutions.
Writes code using HTML, Dynamic HTML, Java, Javascript, Visual Basic, Perl, or Common Gateway Interface (CGI). Performs other duties as assigned.

**Other Duties: Performs other duties as assigned.

The UT Southwestern Center for Depression and Clinical Care (CDRCC), under the leadership of Madhukar H. Trivedi, MD, has been at the forefront of developing treatment standards for depression and bipolar disorder. In addition to examining novel treatment strategies and improving outcomes with the use of systematic, measurement-based care, the CDRCC led the largest study to date examining appropriate treatment sequences for depression. For more than two decades we have researched new models to improve depression treatments, and using that knowledge, we now reach out beyond UT Southwestern to improve the lives of people suffering with depression and mood disorders. The CDRCC continues to develop new clinical programs and cutting-edge research to improve the lives of people living with depression and mood disorders. With the implementation and creation of both our existing and new programs, we aim to boost routine screenings; expand treatments beyond medications, therapy, or TMS; and facilitate communication between primary care and mental health professionals both to increase awareness and prevent depression.

To the extent provided by applicable law, no person shall be excluded from participation in, denied the benefits of, or be subject to discrimination under any program or activity sponsored or conducted by The University of Texas System or any of its component institutions, on the basis of race, color, national origin, religion, sex, sexual orientation, age, veteran status, or disability..