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Technical Support Specialist 8/12/2016

University of California - Los Angeles Medical Centers Los Angeles, CA

Company
University of California - Los Angeles Medical Centers
Job Classification
Full Time
Company Ref #
H84833
AJE Ref #
575862314
Location
Los Angeles, CA
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
Bachelors Degree

JOB DESCRIPTION

APPLY
Job Title:
Technical Support Specialist

UCLA Title:
Programmer/Analyst II

Job No.:
H84833

Work Hours:
8-5 M-F

Work Location:
11150 W Olympic Blvd Ste 650 Los Angeles, CA 90064

Job Type:
Contract

Duration:
12 months

Minimum Salary:
$23.43 / $4076

Maximum Salary:
$45.80 / $7970

Layoff Referral Deadline:


Bargaining Unit:
99



JOB DUTIES:

The Technical Support Specialist will work on the virtual training program supported by the US Department of Defense located at the National Center for Child Traumatic Stress (NCCTS) and will be responsible for supporting the development and maintenance of the Microsoft Sharepoint intranet, online reporting systems (Force.com and Qualtrix), data management procedures, and our distance-learning platform (Blackboard, Mediasite). He/She will work with internal and external stakeholders to support a creative, effective, and responsive technical platform in concert with the Project mission and strategic priorities. He/She will report directly to the Program Manager and IT Manager with general oversight by the Co-Director in the NCCTS. Specifically the incumbent will assist IT Programmer in coordinating meetings, deadlines, and IT processes; assist in customization of and updates to Sharepoint sites, Force.com, Blackboard, Mediasite, Moodle and other technology platforms; develop data management procedures related to report writing for program evaluation purposes; provide staff and user technical assistance and instruction related to conference calls, web conferencing, mediasite presentations, social media and other technology platforms; develop user protocols and instructional documentation related to technology platforms; respond to end-user desktop support tickets; assist in monitoring system status and security protocols; develop and maintain listserv programs for project and attend and participate in various NCCTS team meetings.





JOB QUALIFICATIONS:

Bachelor's degree in computer science or library science highly preferred. Minimum of 1-4 years of experience in related field required. Understanding of and experience with Microsoft Sharepoint and Force.com. Skill in working with online applications. Practice excellent customer service skills (patient, polite, responsive). General understanding of database architecture. Excellent communication, interpersonal, and organizational skills. Ability to effectively communicate with different constituencies inside and outside the university. Ability to work collaboratively in team settings. Ability to work well under tight and frequent deadlines



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