Technical Support Specialist

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POST DATE 8/13/2016
END DATE 10/12/2016

Schneider Electric Palatine, IL

Company
Schneider Electric
Job Classification
Full Time
Company Ref #
002TB4
AJE Ref #
575873244
Location
Palatine, IL
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
Bachelors Degree

JOB DESCRIPTION

APPLY
TECHNICAL SUPPORT SPECIALIST

Ashburn, VA



Responsible for providing technical support on Schneider Electrics Eurotherm systems and solutions business for the U.S, Eurotherms group companies, and partners across the world.





MAIN RESPONSIBILITIES



Provide 24 hour technical support and breakdown coordination to Eurotherms Service Contract customers via 1 in 4 weekly rotation.

Arrange Preventative Maintenance work for Service Contract customers.

Maintain logistics support for Parts management business

Commissioning of systems and projects.

Breakdown response were technical expertise or logistics require

On-site technical expertise support.

Delivery of training courses to end users and Eurotherm personnel.

Specification and delivery of small solutions and systems.

1st and 2nd level technical support of Eurotherms discreet and system based products on customers with or without support agreements.

Liaise with R&D to provide solutions to complex technical problems

Support for field service engineers operating in the field both during working hours and outside working hours when on duty.

Provide assistance to the workshop and service center for the repair of computer system components and instrumentation.

Nominated non-support activities required by the Solutions Manager.







SKILLS, KNOWLEDGE AND EXPERIENCE



SKILLS:



Must be able to effectively communicate in the English language.

Technical competence with excellent diagnostic and analytical skills

Ability to work calmly and logically in difficult conditions

Self-motivated and good organizational, verbal, and written communication skills



KNOWLEDGE:



Competent at reading and writing programming languages (e.g. C,VB, SQL)

* Appreciation of software technologies ( e.g. ActiveX, COM, DCOM)

* Knowledge of PC technologies (e.g. Domains, DNS, Active Directory, DHCP, TCPIP)

* Knowledge of Virtualization useful (e.g. VMware Workstation)

* Competent in designing and reviewing Ethernet networks



Experience in capturing and analyzing protocols useful

Knowledge of process control applications for one of more the following industries, Metals & Heat Treatment, Pharmaceutical, Glass, Oil & Gas, Power, Plastics and Waste & Water

Must have a broad knowledge of industrial instrumentation.

Computer hardware and architecture

Ethernet technologies (Switches, Bridges and Routers etc) and TCP/IP communication

Windows 7,8,10/Server internals

Database SQLServer or MSAccess programming/support experience

Programming or scripting language experience use in SCADA system ideal

Knowledge of SCADA systems, ideally Wonderwares InTouch or Intellution FIX32/iFIX

Confident when talking on the telephone with customers, sales people, and other related business contacts.

Knowledge of communication technologies, Modbus, Profibus, RS485, RS232, 4-20mA, DeviceNET



EXPERIENCE:



Experience of DCS and process control systems preferred but not necessary





QUALIFICATIONS



The ideal candidate will be able to demonstrate the following.



Degree in Computer Science, Software, Electrical, Electronic or Control Engineering, or similar related subject.





OTHER REQUIREMENTS



Will be on a call rotation (typically 1-in-4 weeks) providing 24 hour cover.

Should demonstrate a commitment to Eurotherms service customers and both create & nurture constructive working relationships






Primary Location: !*!



Care. Connect. Challenge. Commit.
Our values define our company. Who we are, our customer approach, how we do business, what its like to work here, and the kind of people we want to attract and retain. We care for our planet, our customers, our company, our team, and ourselves. We connect to customers and colleagues, we are open and respectful. We challenge others and embrace challenges ourselves. We commit to change by leading the change.



At Schneider Electric, because we value our employees, we offer a competitive benefits package that includes medical, dental and vision, matching 401(k), training and development opportunities and much more. Join Schneider Electric and together, lets make the most of your energy.







Schneider Electric is an Equal Opportunity Employer.
Schedule: !*!



Care. Connect. Challenge. Commit.
Our values define our company. Who we are, our customer approach, how we do business, what its like to work here, and the kind of people we want to attract and retain. We care for our planet, our customers, our company, our team, and ourselves. We connect to customers and colleagues, we are open and respectful. We challenge others and embrace challenges ourselves. We commit to change by leading the change.



At Schneider Electric, because we value our employees, we offer a competitive benefits package that includes medical, dental and vision, matching 401(k), training and development opportunities and much more. Join Schneider Electric and together, lets make the most of your energy.







Schneider Electric is an Equal Opportunity Employer.

Additional Benefits

Tuition Rembursement and Health Club Reimbursement