Technical Trainer 9/2/2016

vTech Solution Inc. Columbia, SC

Company
vTech Solution Inc.
Job Classification
Full Time
Company Ref #
29516210
AJE Ref #
576078147
Location
Columbia, SC
Job Type
Regular

JOB DESCRIPTION

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POSITION DETAILS:

JOB TITLE: TECHNICAL TRAINER

LOCATION: COLUMBIA, SC

DURATION: 12 MONTHS (STRONG POSSIBILITY FOR AN EXTENSION)

DAILY DUTIES / RESPONSIBILITIES:

*Responsible for preparing, conducting, and evaluating software-application training programs.

*Write curriculum and conduct software-application training modules for specific PMO software programs and major programs.

*Design class room and online courseware to enhance training sessions. Work with PMO director and IT Services to develop, schedule and announce training classes.

*Conduct train-the-trainer and super-user sessions on an as needed basis.

*Responsible for the creation and delivery of training and development programs to all levels of end-users, IT professionals including PMO team.

*Involved in training needs assessment process and external vendor selection as needed.

*Work closely with both IT and the business to understand system and training needs for applications and packages supported.

*Design and implement training programs, classes, workshops, multimedia curriculum for Computer Based Training (CBT), Web Based Training (WBT), and other eLearning and on-line help.

*Deliver training to a variety of audiences, understanding and applying adult learning principles.

*Create instructor materials (course outlines, background material, instructional materials, and training aids).

*Continuous improvement of technical instructional quality of training; which includes delivery and presentation skills.

*Mentor other instructors in the subject matter, content, and course delivery techniques for assigned technical courses.

*Ensure the quality and consistency of course content throughout a course life cycle.

*Manage the training program in accordance with PMO governance requirements, business needs, and regulatory requirements.

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):

*3 years training curriculum development experience

*3 years training in healthcare insurance and/or IT software/systems implementations performing duties described in the "Daily Duties/Responsibilities" section above.

*Superb written, oral and interpersonal communication skills, including the ability to give presentations to executive management.

*Strong proficiency in English is required.

*Understanding of learning strategies as it relates to providing training

*Willingness and ability to effectively engage with people and organizations on a continuous basis.

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):

*Knowledge of developing a curriculum using a Learning Management System

*Experience working in a multi-vendor and/or outsourced IT development environment

*Experience working with a Project Management Office (PMO)

*Experience with e-learning software such as Articulate

*General subject matter expertise as it relates to Medicaid or other healthcare insurance experience (project or operations)

Required Education:

*Bachelor Degree or equivalent experience; Master's Degree preferred.

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