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Technical Writer 9/8/2016

MCA Corporation Wood Dale, IL

Company
MCA Corporation
Job Classification
Full Time
Company Ref #
29678886
AJE Ref #
576121077
Location
Wood Dale, IL
Job Type
Regular

JOB DESCRIPTION

APPLY
POSITION: TECHNICAL WRITER

DEPARTMENT: MARKETING

JOB TYPE: FULL TIME

LOCATION: WOOD DALE, IL (LOCAL CANDIDATES ONLY)

JOB SUMMARY: This is an office position for a Technical Writer who will be responsible for creating and editing technical product documentation for home appliances. The main function of this position will be to construct user-friendly manuals, assembly instructions, and labels necessary to support MCA's brand portfolio. These activities will be heavily weighted toward editing manuals from Chinese or Korean manufacturers and collaborating with the Sourcing team, Graphic Designer, and third party translation service.

KEY RESPONSIBILITIES:

* Interpret design documents and product specifications
* Organize and write supporting documents for products
* Review and edit all assigned materials for grammatical and technical accuracy
* Ensure that the materials follow corporate standards, guidelines, and compliance
* Determine the needs of end users of technical documentation including applying consumer insights from Customer Service and partnering with Sourcing to make products easier-to-use, requiring fewer instructions
* Produce logical, clear, concise instructions, and documentation
* Coordinate third-party resources for translations as needed
* Support product management and customer service as required
* Provide input with development of online video and web support to improve end-user experience

* Take an active role in usability and testing to validate that the product works the way it is documented to work
* Additional duties as needed

DESIRED SKILLS AND EXPERIENCE:

* Created user manuals and operating instructions for electrical products from overseas documentation
* Accurate research of/for technical information
* Aptitude for quickly building an understanding of technical concepts
* Proficient with Microsoft Office and knowledge of Adobe Creative Suite
* Excellent written and verbal communication skills
* Ability to manage deadlines and prioritize workload
* Collaborative work style

EDUCATION:

* BS/BA in Technical Communications or in a related communications field preferred