Technician - Infrastructure
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POST DATE 9/8/2016
END DATE 10/15/2016
Black Box Network Services
JOB DESCRIPTIONPosting Title
Technician - Infrastructure
Black Box has an opportunity for an Infrastructure Technician in Charlotte, NC to perform skilled infrastructure/structured cabling work in the installation, service and maintenance, repair and alteration of low voltage category cabling, fiber optic cabling, communications cabling and other various low voltage cabling systems. Complete physical installations and removal of structured cabling components, cabinets, pathway systems (cable tray), move equipment, racks, and related communications infrastructure materials. Deploy network infrastructure equipment needed to support client networking systems and environments. Perform day-to-day field installation, rack and stack, and decommission of data infrastructure such as computers, network equipment and/or other telecommunications and network devices
* Perform installation and service of low voltage category cabling, fiber optic cabling, communications cabling, communication equipment and other various low voltage related systems such as Category 3, Category 5, Enhanced Category 5, Category 6 and Fiber Optic Structured Cable Distribution Systems.
* Evaluate, diagnose, troubleshoot cabling infrastructure systems and perform repairs as necessary.
* Perform upgrades and additions to cabling infrastructure systems in order to increase functionality and usability.
* On-site support at client premises performing tasks such as hardware and network troubleshooting.
* Physically install network assets (i.e. switches, routers, firewalls, network tools & testing devices) in network
closets and data center network cabinets.
* Employ appropriate troubleshooting techniques for network related issues and have the ability to console into devices.
* Perform network closet clean-up, switch port optimization, and survey work as needed.
* Complete work orders for moves, adds, changes (MAC) and deletions, and repairs in one or more product lines.
* Receive, plan and prioritize jobs/work orders via centralized resource management in his/ her territory on a daily basis.
* Coordinate with other Team Members within North American Commercial Services (NACS) Operations for the purpose of completing projects/work orders efficiently.
* Inform operations management regarding procedures and/or status of work orders for the purpose of providing necessary information for making decisions, taking appropriate action and/or complying with OSHA regulations.
* Complete required documentation in a variety of written and electronic formats according to company standards such as time reporting for billing & payroll, work order progress & completion, time and materials for client SLAs, etc.
* Request equipment and supplies for the purpose of maintaining inventory and ensuring availability of required items, as required.
* Respond to emergency situations during or after hours for the purpose of resolving immediate client concerns and meet SLAs.
* Transport a variety of items (e.g. tools, equipment, supplies, etc.) for the purpose of ensuring the availability of
materials required at client site.
* Attend meetings, workshops, training, and seminars for the purpose of conveying and/or gathering information required to perform job functions.
* Achieve performance targets established by leadership for applicable Key Performance Indicators.
Black Box is an equal opportunity employer. In accordance with federal, state and local laws, Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.
Knowledge, Skills, Abilities
Accountability, Attention to Detail, Customer Focus, Results Focused, Work Quality
* Associate degree or Certification in a technology services/technical discipline, or equivalent work experience.
* Minimum 2+ years experience installing, servicing, and maintaining low voltage cable infrastructure systems
such as Category 3, Category 5, Enhanced Category 5, Category 6 and Fiber Optic Structured Cable Distribution Systems.
* Proven ability to install, terminate & test low voltage cables & fiber optical cables to include twisted pair cable, coax, power limited tray cable, stranded & solid conductor low voltage cable, single mode & multi-mode fiber
* Industry and manufacturer specific experience and/or certifications preferred (examples: BICSI, Panduit, Commscope, Siemens , Corning, Leviton, Ortronics, AV, Fiber Optic, Paging, etc).
* Comprehension of terminology pertaining to installation & service of cabling infrastructure for telecom, data, security & wireless systems.
* Working knowledge of industry standards including BICSI, ANSI, EIA/TIA, and local and National Electric Code.
* Basic knowledge of critical infrastructure components such as racks, labeling, commercial UPS, switches, routers, terminal server.
* Experience in using a laptop to set configurations on equipment such as routers, switches and other components of an IP Network.
* When required, healthcare specific certifications and experience
* Comprehension of publications pertaining to standard cabling for telecom, data, security & wireless systems practices, engineering & Federal, State & local safety standards.
* Strong customer/client service orientation with effective communication and interpersonal skills, including tact and diplomacy.
* Mechanical aptitude with the ability to read blueprints, architectural, mechanical, and electrical documents.
* Proven skills in reliability and dependability demonstrated through completing tasks on time and with minimal supervision, punctual and present for work, informing appropriate individuals when work will not be completed in agreed upon time frame.
* Valid driver s license and ability to safely drive company vehicles.
* Heavy Work
* Near Acuity
* Far Acuity
* Depth Perception
* Ability to adjust focus
* Color Vision
* Motor Coordination
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Black Box Network Services is an Affirmative Action/Equal Employment Opportunity Employer.