Technician, Ntwk Ops Ctr
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As America's Un-carrier, T-Mobile US, Inc. (NYSE:
TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 58 million wireless subscribers and provides products and services through 70,000 points of distribution.Technician, Ntwk Ops Ctr
* Position can be located in Frisco, TX, Snoqualmie, WA or Parsippany, NJ
* DescriptionProvides remote network surveillance and first tier trouble shooting. Tests, locates and repairs simple to complex equipment problems. Performs basic configuration and fault management for wide array of platforms in the network including but not limited to MSC (Mobile Switching Center), call servers and media gateways, , HLR (Home Location Register), BSC (Base Station Controller), BTS (Base Transceiver Station), RNC (Radio Network Controller), Node B, wireless location services equipment, digital cross connects, and an assortment of adjunct and peripheral systems , and transport.Enterprise Core CompetenciesRequires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.QualificationsMinimum Required3+ years GSM/UMTS/Wireless/telecomm system infrastructure/ or data platform/application support experience in operations and support.Intermediate level Knowledge of telecommunications networks. Applies acquired job skills and company policies and procedures to complete assigned tasks.Intermediate level Understanding of SS7 signaling and concepts.Intermediate level Knowledge of basic cell site topology, basic RF principles and system architecture.Good skills in Microsoft applications, such as Word, Excel, Outlook, etc.Good communications skillsThis position operates in a 24x7x365 environment. Shift work and the ability to participate in an on-call rotation are required.EducationMinimum RequiredVocational/Technical Training. Two-year vocational degree in a technical discipline or equivalent work experience.Related technical military training or equivalent work experience.License or Certification(None)General/Physical RequirementsThis position requires mobility (standing, walking, climbing, etc.); the ability to get from one place to another. This position requires bending, turning, twisting of your neck or at the waist. This position requires balancing and maintaining equilibriumAs America's Un-carrier, T-Mobile US, Inc. (NYSE:
'TMUS') is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 43 million wireless subscribers and provides products and services through 70,000 points of distribution.T-Mobile US, Inc. offers a full range of comprehensive benefits, including medical, dental, vision, as well as matching 401(k), generous paid time off programs, phone service discounts, tuition reimbursement, free parking - not to mention a fun and business casual work environment.T-Mobile US, Inc. is an equal opportunity employer (EOE). We strongly support diversity in the workforce.Essential FunctionsWorks as part of a cross-functional team to conduct routine remote surveillance and tier 1 maintenance activities for all network nodes in his/her area of responsibility. Provides support to other technicians and engineers. Performs fault isolation tests related to transport trouble. Monitors network alarms, and performs fault isolation testing on radio and switching networks and peripherals, Creates and responds to work orders and trouble tickets by either conducting restoration efforts or dispatching the appropriate technician for resolution. Escalates trouble tickets with third party vendors such as power and telco companies, as well as second tier organizations within T-Mobile.Operations Support:
Answers inbound telephone calls from a wide variety of client organizations and external groups and performs the necessary support required by the caller. Provides support during large scale outages and disaster recovery efforts.Enrolls in and completes training requirements to stay current on existing and new systems and products, to grow skills, and to maintain proficiency on company values and organizational requirements. Identifies, researches, and develops process improvements and recommends them to management for implementation.Works with more senior-level technicians to gain working knowledge of how to complete more complex troubleshooting and repair functions. Uses resource documentation for reference and troubleshooting network problems.We Take Equal Opportunity Seriously - By Choice T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law. .