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Technology Operations Manager - AvaStars

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POST DATE 8/19/2016
END DATE 10/18/2016

Agile-1 Saint Louis, MO

Saint Louis, MO
AJE Ref #
Job Classification
Full Time
Job Type
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Required Licenses/Certifications
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per hour


General Purpose of the Position
The Technology Operations Manager is responsible for support, administration, maintenance & configuration of software and hardware technology for both Retail Interactive Kiosks and corporate business infrastructure.

Work with external partners to develop and administer IT/Technology systems

Help Manage Amazon AWS hosted services environment (AD, SQL, S3, Web, RenderFarm, Fulfillment, Admin, etc)

Develop and Manage Technology Service Desk operations for internal and retail business support. (Performs all help desk related activities.)

Help Manage communications systems (Office 365 / Google / Dropbox / etc).
Manage Astrix/Digium ? IP Phone System (including Retail Locations, Corporate, IVR, Mobile) & Phone lines

Manage Internet & Mobile Device phone/Data plans (Charter, Verizon, AT&T, Etc)

Manage Cloud Authentication System (Auth0) for Retail/Web/Mobile
Manage Logging System (
Manage Internet Domains (GoDaddy) & SSL certs
Manage Corporate Infrastructure (Services/printers/etc)
Manage Avalara Avatax system
Manage SAmanage (IT Asset Management / Service Desk / Risk logging) system.

Engineering and Administration of IT/Technology systems, including hard disk image preparation, cloning, patching/updating, and configuring PCs/Devices and infrastructure

Assisting in the planning, preparing/stating, building, shipping, installation and support of Retail Interactive Kiosks.

Continuous learning by becoming highly knowledgeable about all of our entire infrastructure both local and in the cloud

Willingness to travel up to 15%
Will to perform duties beyond what is prescribed herein as required
Analyzing, troubleshooting, and repairing desktops, servers and network devices
Entering and resolve ?Service Desk? trouble tickets
Providing Technology Support as needed
Capture and create Knowledge Base information
Cataloging all IT Assets, agreements, etc?
Ability to lift up to 70 lbs.
Proficient in documenting work procedures
Excellent problem-solving, inter-personal, presentation and telephone skills
Ability to be self-sufficient and self-motivated
Training - schedules and/or assists in the development/delivery of training in the use of standard hardware and software for our store ambassadors.
Identify technology improvements and direction as directed by Management
5+ Years of IT/Technology technical experience
Help Desk / Service Desk experience (ticketing systems, phone support, etc)
Small projects management experience
Microsoft Word, Excel, Powerpoint or equivalent communication tools
Experience installing, updating, customizing windows operating systems.
Powershell or scripting experience a plus.
IP Networking / Routing knowledge or experience
Prior experience managing people We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Job Experience:

Experience installing, updating, customizing windows operating systems.