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Mandarin or Japanese Speaker - Technology - Technology Infrastructure - Client Services - eBusiness Support
Technology Infrastructure is at the leading edge of technology, enabling innovation internally as we influence financial industry standards and wider tech industry products. Our commercial approach sets the direction for our software defined infrastructure platforms and solutions driving business for Goldman Sachs.
Design, engineer, deploy & lifecycle manage the firm?s voice, multimedia systems, messaging platforms, desktop and productivity apps including; MS Exchange, perimeter gateways, MS Office, Outlook, Visio, Google docs, Trader voice platforms, call manager and Telepresence. The group ensures the resiliency, optimization, security and protection of our systems and the delivery and management of the firm?s robust product groups.
The eBusiness Services Team provides technical support to external and internal clients (Institutional and Private Wealth) for the firm?s electronic trading and services platforms. The team is main point of contact for technology related aspects including, but not restricted to, authentication both static and secure, entitlements, navigation and internal trade flow issues. Platforms include, but are not limited to, Marquee Trader, Goldman 360, Bloomberg, and Goldman Sachs Private Wealth Management. This is a global team with 24x5 support hours.
? Technical platform support, access and entitlement administration, and client training for various client web platforms, desktop, and mobile applications such as: Private Wealth Management client web/Electronic Trading proprietary and consortium applications/Goldman 360 Portal research and analytics
? Interact with external clients via incoming and outgoing telephone and email (and sometimes face-to-face)
? Interact with internal clients and application development teams across Sales, Operations, Trading, and PWM teams
? Coordinate seamless client coverage between Asia, EMEA, and US teams
? Troubleshoot and escalate problems to technology groups and the business managers as required
? Follow-up on open issues and obtain resolutions
? Identify automation opportunities and facilitate inclusion in the application development work queue
? Project manage new business start-up initiatives
? Adhere to firm?s compliance and risk management procedures
? Perform statistical analysis and business reporting for marketing and sales teams? Broad financial industry knowledge and experience preferred
? Basic knowledge of internet based applications including Windows, Google, and iOS platforms
? Basic knowledge of internet networks, firewall, security settings, and B2B connectivity
? Strong client service orientation
? Proficient in Mandarin is needed
? Japanese proficiency is a plus? Ability to react quickly to client needs
? Ability to multitask in a fast paced environment and perform team responsibilities under pressure
? Strong communication and interpersonal skills
? Problem solving skills
? Strong writing skills
? Ability to work well with a global team
? Project management skills
? Attention to detail
? Quick learner
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet. The Goldman Sachs Group, Inc., 2015. All rights reserved.*****