Telecom Applications Engineer
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POST DATE 8/22/2016
END DATE 12/21/2016
JOB DESCRIPTIONThe Telecom Applications Engineer will focus on IVR and call routing applications, helping to determine organizational strategic needs and developing creative and innovative functional requirements. You will deliver clean and elegant working solutions for the IVR and speech recognition infrastructure. You will also design, implement, and maintain call flows directing incoming calls to multiple groups within the call centers, utilizing dynamic data-driven skills-based routing.
Essential Job Duties/Responsibilities:
?Meet with various departments to determine strategic telephony needs
? Develop IVR and call routing applications
? Maintain proper documentation of system configurations
? Keep abreast of current and new technology advances and their potential application for Answer Financial
? Assist in departmental projects
? Review reports and logs for problems and identify appropriate solutions
? Provide backup to other telecom and network engineers maintaining telephony hardware and software infrastructure and network hardware and software infrastructure
? Share in providing on-call technical support after hours and on weekends as needed
?In-depth knowledge and understanding of call centers and Avaya telecommunications systems, including Communication Manager PBX/ACD, AAEP, AAVP
?Administration of Linux systems
? In-depth knowledge and understanding of Avaya Session Border Controllers, SIP gateways, voice mail / unified communications
?In-depth knowledge and understanding of Verint (Blue Pumpkin) workforce management and Verint QM call recording technologies
?Experience in Cisco, Citrix, Riverbed, Checkpoint, and other network technologies
?Experience in developing and deploying disaster recovery solutions
? 5+ years of direct experience
? BS degree in Computer Science BS desired
? Avaya certifications desired
? Experience with Microsoft Office Products (Word, Excel, Outlook, Access)
We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.