Telecom Operator PRN

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POST DATE 8/24/2016
END DATE 10/29/2016

HCA Healthcare Gainesville, FL

Company
HCA Healthcare
Job Classification
Part Time
Company Ref #
00039-10404
AJE Ref #
575969179
Location
Gainesville, FL
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

APPLY
Job Code: 00039-10404

PRN/Per Diem

PRN

POSITION SUMMARY:
Perform switchboard activities of the department in accordance with applicable administrative and regulatory requirements.

ESSENTIAL FUNCTIONS:
1. Greets incoming callers demonstrating customer service principles and behaviors appropriately.
2. Routes all incoming calls and maintains appropriate telephone records.
3. Operates the public address system consistent with established company protocol and procedure including Code Blue, Code Red, Bomb Threat, Code Stroke (refer to Code List for complete listing), Disasters, and Safety.
4. Attends meetings as required.
5. Demonstrates Customer Service/Service Plus principles and behaviors appropriately.
6. Maintains facilities and equipment to ensure maximum efficiently.
7. Regular, punctual and dependable attendance.
8. Other duties as assigned.

EXPERIENCE REQUIRED OR PREFERRED:
* One year experience preferred but not required.
* CUSTOMER SERVICE OR TELEPHONE EXPERIENCE PREFERRED.


LICENSURE / CERTIFICATION:
None

SKILLS, KNOWLEDGE, AND ABILITIES:
* Proficient in English
* Excellent customer service skills
* Ability to work and remain calm under pressure
* Ability to work in a confined area
* Ability to handle multiple priorities at one time
* Ability to retain names and numbers
* Must be dependable

Last Edited: 08/23/2016