September 15, 2016

Telecom Operator PRN

HCA Healthcare - Trinity, FL

View Job Summary View Job Summary
  • Company
    HCA Healthcare HCA Healthcare
  • Location
    Trinity, FL
  • Job Type
  • Job Classification
    Part Time
  • Experience
    Entry Level (0 - 2 years)
  • Company Ref #
  • AJE Ref #

Job Description

Job Code: 00146-5902

PRN/Per Diem


The PBX Operator/Telecomm Operator responds to incoming calls in a timely manner and directs caller to appropriate destination providing a smooth, clear and professionally courteous communication practice.

* Answers multiple incoming telephone lines.

* Obtains necessary information and transfers calls to correct extensions.

* Provides information to callers as appropriate.

* Performs overhead paging.

* Monitors all alarms located in PBX and notifies appropriate personnel as required.

* Responds quickly and accurately to disaster and emergency situations as required, remaining calm.

* Corrects and updates posted information as needed. Assists with the maintenance of directories on-call list, etc.

* Accurately utilizes the features of the PBX consoles, headsets, telephones and other related equipment.

* Assist with maintaining cleanliness, safety and security of the PBX area.

* Maintains confidentiality, security and integrity of patient and organizational data.

* Ensures release of information is consistent with all privacy policies.

* Orients and mentors new staff members.

* Experience in customer service position.

* Previous PBX experience is desirable.

* Ability to fluently speak and understand English.

* Previous experience in hospital setting preferred.

* Ability to perform calmly, competently and quickly in emergency situations.

* Customer service abilities.

* Ability to perform work that requires frequent standing, bending, reaching and some lifting.

Last Edited: 09/14/2016