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Telecommunications Technical Specialist

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POST DATE 8/16/2016
END DATE 10/16/2016

Cherokee Nation Technologies Tulsa, OK

Tulsa, OK
AJE Ref #
Job Classification
Full Time
Job Type
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The Indian Health Service (IHS), an agency within the Department of Health and Human Services (HHS), is responsible for providing federal health services to American Indians and Alaska Natives

The IHS delivery system is composed of 12 administrative Area Offices, which oversee local Service Units. Each Area Office has the responsibility for operating the IHS program within a designated geographical region.

To support the agency mission, the IHS Office of Information Technology (OIT), manages the Resource and Patient Management System (RPMS). It is a distributed electronic healthcare information system deployed at IHS sites and includes clinical, administrative, and financial information on patients and resources. It is also integrated with the Agency’s national data repository, the National Patient Information Reporting System (NPIRS) and with applications to securely exchange patient information with other healthcare providers.

In support of the RPMS and other applications, the Office of Information Technology manages the network infrastructure to provide network connectivity between IHS sites and to external networks such as the Internet, other Government departments and healthcare partners supporting IHS to deliver services.

They are in need of a Telecommunications Technical Specialist to aid in their mission.

• Provide historical information on circuit utilization which can be used for circuit selection/sizing purposes.
• Provide cost estimates for circuit upgrades. Estimates should include monthly reoccurring costs and any Custom Access costs charged by the telecommunication provider.
• Support IHS and HHS staff to identify technical requirements to include in telecommunication contract modifications when Custom Access is required.
• Enter draft orders through the vendor’s ordering system for circuit upgrades, changes and inside wiring requests.
• Coordinate all circuit installation activities with the vendor and IHS site staff. This include site surveys, inside wiring and equipment specifications.
• Staff all circuit activations and changes to implement the required configuration on IHS network devices and perform acceptance testing.
• Maintain a database of site and circuit information, to be used for service orders, problem reporting, circuit inventory management and data calls.
• Report circuit issues to telecommunication providers and escalate based on telecommunication provider Service Level Agreements (SLAs).
• Monitor the telecommunication vendor’s performance to meet service level agreements and assist IHS in obtaining credits when service level agreements are not met.
• Measure uptime for each circuit and for the network as a whole to provide overall network availability metrics.
• Collect network traffic statistics for capacity planning purposes, to forecast future bandwidth needs and to report networks readiness to support new services.
• Proactively notify IHS sites about scheduled circuit maintenance.
• Proactively identify circuits which are no longer in use.
• Register circuits with the government Telecommunications Service Priority (TSP) program to receive priority service restoration.
• Support the IHS with the transition of all telecommunication services from the Networx contract to the Enterprise Infrastructure Solutions (EIS) contract.
• Incorporate information from EIS vendor portals to support the daily workflow.

• Experience managing telecommunication providers to install and support changes to Wide Area Networks with more than 400 circuits
• Experience using government telecommunication portals to create service orders, maintain service inventory records and analyze service usage and costs.
• Ability to Obtain Public Trust Clearance

Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information.

Apply to Job # 10432 online at

Since 2009, Cherokee Nation Technologies (CNT) has been serving government clients with time-tested solutions that increase client effectiveness through the intelligent use of technology. CNT’s expertise includes software and application services, network services, and business process services. The company is headquartered in Tulsa, Oklahoma, with a regional office in Ft. Collins, Colorado, and client locations nationwide. Wholly owned by the Cherokee Nation, CNT is part of the Cherokee Nation Businesses family of companies.

We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation. If you’d like more information about your EEO rights as an applicant under the law, please visit the following two sites:

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may e-mail for assistance. This email address is for accommodation requests only and cannot be used to inquire about the application process or status.

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